Question about D-Link Web Smart DES-1228P 24-Port Ethernet Switch (DL-1228P)

2 Answers

D-link lights are all on

All the d-link lights are on and I can't get them to go off..
i tried resetting at short and long intervals to no avail. please help

D-link Web Smart Switch
DES-1228P
24-port

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  • 2 more comments 
  • Chalet Heidi Feb 23, 2009

    All LEDs on my DLINK 1228P are lit on power up with no connections to the switch. The reset button does nothing. The switch has worked perfectly and continously for 9 months and today it does nothing!!

  • anduze alexander Mar 04, 2009

    TSKHAM, that is very helpful, now i need some contact numbers that are working and verified, the ones that came with the unit ring busy 24\7......

    877-354-6555(not good)

    supposed to be for business sales or something like that who they refer you to for the switches issues....

    I need a good number to the business sales division, anybody ?????

  • anduze alexander Mar 04, 2009

    TSKHAM, that is very helpful, now i need some contact numbers that are working and verified, the ones that came with the unit ring busy 24\7......

    877-354-6555(not good)

    supposed to be for business sales or something like that who they refer you to for the switches issues....

    I need a good number to the business sales division, anybody ?????````````````````````

  • rzbojna Apr 21, 2009

    I have the same issues. All lights are on and reseting the unit is not helping anything.



    Had the same issue in January. D-Link was very good with replacing the unit the same day. 3 months later second unit is doing the exactly the same thing

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2 Answers

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  • 6,966 Answers

Hi and welcome to FixYa,

Sorry to be bringing you the bad news but the D-Link has internal electronic faults. Most common would be the +5VDC voltage regulator shorting and supplying the full voltage to the logic ICs. They in turn burn because of over voltage. If the LEDs would at least blink on start-up, then problem would be on the reset/init trigger. On the other hand, if on power on all the LEDs lit up continuously, then the initial condition would be the most likely scenario.

If you would factor in the cost of repair, the down time on the entire network and the efforts to effect a reasonable repair, you may want to re-evaluate your options and consider replacing the switch being mission critical in a wired network.

A request...I am aware that I have not provided you a fixing solution but just stated a technical opinion. I would appreciate that you rather not rate this at all since any rating other than a 'FixYa' would lower down my ratings. I could just not let your request for assistance go unanswered.

Good luck and thank you for using FixYa.

Posted on Feb 13, 2009

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  • Contributor
  • 7 Answers

I don't think it has anything to do with the voltage its an issue with the ship on a certain batch , again not all the DES-1228P have that issue only few.
I am sure if you contact D-link they will replace the switch as it is a 5 years warranty

Posted on Mar 03, 2009

  • tskham Mar 04, 2009

    Hi Ezudna,
    Try 08718730909 for second line support have you serial number ready and a Proof of purchase.



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