GSS25LGMF WW Will not dispense ICE or Water, lights are on
The water will not dispense, nor will ice dispense. The ice flap opens but nothing moves in the ice auger or anything. Water will not dispense either but lights on display work. I don't have the same problem as others where the water works but the ice doesn't. Nothing dispenses at all, not cubed, not crushed, and not water. There is ice in the ice holder and the unit is making ice, just will not dispense anything.
Re: GSS25LGMF WW Will not dispense ICE or Water, lights...
If the water does not dispense, it may be that the water line is frozen in the refrig. section. The solution is to lower the temperature setting of the refrig sect a number or two.
If the ice bin is full and does not dispense, it is probably a bad or frozen auger motor. To test it open freezer door and remove the ice bin by sliding it out. Then hold the door switch while you press the dispenser lever on the outside of the door. You should see the motor turn in the back of the fridge. If nothing happens, it should be replaced. If it just hums, it may be frozen. In that case, wait till the freezer finishes defrosting and test again.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Below is a fix by another owner of your make and model for the same issue. Pulled out ice bucket; tried ice dispenser with door latch pressed in and solenoid engaged and motor moved. Tried again and nothing (couple of times). Tried water...all good...good closure of dispensor flap (air pot operated). Opened dispenser (pried off carefully from bottom on this unit not to take off the glued part) and saw the micro-switch broken off of the ice dispenser side. Checked micro-switch (all good). Replaced control bracket...all good to go.
Hello Cynthia! Most likely the little "flap" inside the door of the dispenser is not closing all the way. My advice is to take all your ice out of the inside of the freezer. Clean and dry out that area as good as you can. Take your hand, and from the bottom, reach up and feel the flap that should close all the way when ice or water is dispensed. Take warm water, pour it from the top, you won't need much, and dry off the little flap as good as can be.
Now, press the ice button, and when you let go, you should hear a clunk or deep sounding slap, that is from the flap closing properly. Same goes for the water. However some manufacturers don't open the flap for water. From this point forward, assuming you heard the flap close, be sure it makes that same noise every single time you use the ice dispenser, or the water dispenser, and your problem should be solved.
Many Kenmore side-by-side refrigerators have an ice and water dispenser
installed on the outside of the freezer door. The ice dispenser has a
flap that opens to allow ice to be released, and closes after dispensing
to keep the cold air inside of the freezer. The dispenser flap is
opened and closed by a solenoid, that when energized pulls the plunger
attached to the flap, opening the door. If the flap stops opening and
closing, it is likely due to a faulty solenoid.
The water supply in the recessed part of your door is frozen. very common with this model. You will need to turn unit off and with freezer door open use hairdryer on the area where water dispenses and on the recessed area as well. This is time consuming but only other remedy is to leave off and door open for 24 hours. hope this helps.
When it doesn't dispense , do you hear the auger turning ? If so , then the dispensor flap is not opening completely . This is caused by a rusted plunger in the solenoid which opens the flap . If you use crushed ice often , then could be a build up in the ice shoot which has to be cleaned regularly .
Make sure that your ice tray is properly instaled. There is a rod that must go into a hole. When you select ice cubes rather than crushed ice a solenoid raises which moves that rod. It then opens a flap so the cubes can bypass the crusher. Either your rod is not in the hole correctly or the solenoid has gone bad. The rod that I am speaking of runs along the underside of the ice tray. It has a spring on the rear end that holds the bypass flpa closed.
My solenoid was rusted up due to water condensation in that area. To get to the solenoid and the ice flap: Under the control panel there are two holes if you look up under it. Push a small object into each hole and the control panel will come out. Release the clips that hold the three wiring harnesses onto the control board, unplug the wiring harnesses and set the control board aside. Take the 4 corner screws out of the unit that sits behind the control panel and set that unit aside. From there you will be able to see the flaper. The seloniod sits on the left side. Take the screws out that hold it in and remove it. There is a plunger on the top that should be free to move up and down. It should slide right out but yours might be a little locked up. Pull it out and clean the rust off. Also clean the hole it goes down into. Mine was in bad shape and all rusty but still worked after I cleaned it all up. I ended up spray painting the plunger and the solenoid to prevent future rust and it works like new. (not sure how much a new one is, that might be the better solution). Now I'm trying to figure out how to stop the water condensation so it doesn't happen again.