Question about GE GSS25LGM Side by Side Refrigerator

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GSS25LGMF WW Will not dispense ICE or Water, lights are on

The water will not dispense, nor will ice dispense. The ice flap opens but nothing moves in the ice auger or anything. Water will not dispense either but lights on display work. I don't have the same problem as others where the water works but the ice doesn't. Nothing dispenses at all, not cubed, not crushed, and not water. There is ice in the ice holder and the unit is making ice, just will not dispense anything.

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If the water does not dispense, it may be that the water line is frozen in the refrig. section. The solution is to lower the temperature setting of the refrig sect a number or two.

If the ice bin is full and does not dispense, it is probably a bad or frozen auger motor. To test it open freezer door and remove the ice bin by sliding it out. Then hold the door switch while you press the dispenser lever on the outside of the door. You should see the motor turn in the back of the fridge. If nothing happens, it should be replaced. If it just hums, it may be frozen. In that case, wait till the freezer finishes defrosting and test again.

Posted on Mar 02, 2009

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Hi, I have had a similar situation. In my case the filter needed to be replaced. Otherwise the water solenoid is bad or clogged. And check the water supply valve. Best of luck. , Tim

Posted on Feb 20, 2009

  • Timothy Brooks
    Timothy Brooks Feb 20, 2009

    ..in my case, I bypassed the filter by connecting the two plastic tubes that went to the filter (bypass). ..I did not see the need for a new $30 filter.

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