Question about Konica Minolta bizhub 250 All-In-One Laser Printer

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Scan stuck sending

I have a konica 250 and I have been scanning onto a public folder on my computer and the other day it stopped working. The scan doesn't appear in the folder but does appear on the list of jobs. I can't delete it. Is there a way to RE SPOOL the scan like you respool the printer? I tried respooling the printer but that didn't work. I am at a loss.

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  • Siskin Feb 13, 2009

    Be sure to enter your password when making changes to scan from internet explorer. I tried to make a minor change in a touch screan name and didn't enter the password from my computer and that's why the scan was stuck and undeleteable.



    You can fix this by turning of the printer using the white or black switch on the left back side. Unplug the ethernet/network connection and turn it back on. The scan should have dissappeared after 2 minutes. Plug the network connection back in. Access the fax machine through internet explorer (http:// the ip address) and access the scan one touch button. Type in the password (because although it looks like something is there, it really isn't a password). Re-apply. Problem solved.

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Another solution is that if you exported your hot keys as a txt file and saved it somewhere. You can just reload it and it will return it to the previous state. This will work well if you planned ahead. If you didn't take the time to export your hot keys then you're out of luck and will have to try something else like reloading the scan program.

Posted on Feb 15, 2009

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