I have 2 kodak i250s and one i160. Recently, the scanners showed red light and i cleaned the scanner and changed it to a different desktop and they can't seem to communicate with the scanners. All efforts have failed. Please help
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Unfortunately it can mean a lot of things... A Red arrow can mean that the USB cable is unplugged, or the scanner does not see or cannot connect to the Kodak drivers on your PC, or a mechanical issue with the scanner.
Has it ever worked?
If so, have you updated your Kodak drivers recently?
If not, have you updated anything on your PC (e.g. A windows update, installed some sort of new software, etc etc?)?
You can attempt to re-install the Kodak drivers from their website. I don't feel like searching for them personally. Just type in "Kodak i2600 drivers" into Google and the first search result will be the homepage for the scanner. Turn off your scanner, download and install the drivers as well as the Smart Touch program. DO NOT uninstall your current drivers as the new drivers will update your old ones. Only until after you have installed the programs will you turn on the scanner.
When you first turn on the scanner after the install, it will initially be RED. However, allow the scanner a few seconds (usually about 15 sec) to negotiate with your PC and attempt to connect with the drivers. If successful, you'll see a notification on your PC stating "New Hardware Installed!" and your light should turn from RED to GREEN.
If all else fails, call Kodak Alaris (new name for Kodak) @ 1-800-822-1414. The i2000 series come with a 3 year warranty so you should be good on support/hardware replacement (aka AUR - Advanced Unit Replacement) Have your serial # ready (it's on the bottom of the scanner unfortunately). After they create a case for you, ask to be transferred to level 2 support. Then pray you talk to someone who knows what they are talking about (Louie or Matt are usually pretty good but stay away from a TJ or Michelle - they will have you uninstalling and reinstalling drivers all day long).
If you are using windows 7 and it doesn't support your scanner get a program called Vue Scan, it works with nearly all scanners and it will save you buying a new one. it is available quite easily just google it
Depending on the usage of the scanner, you can try cleaning first. Kodak recommends rollers be replaced every 125,000 scans.
1. Open the scanner and use compressed air to gently clean the rollers. If that does not help, use cotton swabs with alcohol to clean off any residue left on the rollers.
2. Replace the rollers. Part numbers can be found here: parts
You can order the replacement parts directly from Kodak: 1-800-822-1414 (8AM - 8PM ET) Happy Scanning,Myridom
clean the scanner with anti static wipes and vacuum clean the scanner, if this does not work then call the kodak techs again and they can send a cleaning kit or a replacement scanner. the lines are caused by dust in the scanner