Question about Microsoft Windows Vista Ultimate Edition

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Help!! I have vista and I have a virus call APPCRASH on my explorer how can I fix this?? Please help me

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  • Vanja Djuric
    Vanja Djuric May 11, 2010

    ok, what antivirus are you using? is it up do date?

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  • Master
  • 565 Answers

It may or may not be a virus. If it is a virus, it will NOT be easy to get rid of it. Download and run (free) SuperAntiSpyware:
http://www.superantispyware.com/?tag=GOOGLE-SUPERANTISPYWARE
or similar program.
Don't get your hopes up, though. Not that SuperAntiSpyware isn't a good free program, it will find it and remove it, but the virus is so vicious that most any spyware/antvirus program can't remove all of it. There's always that one little registry entry that can't be found. So, IF it is a virus, and IF SuperAntiSpyware or similar program can't get rid of it (it comes back after being removed), don't waste any more time! You'll need to erase your hard drive (using Sure Delete or similar program) and do a clean install of the operating system...of course, after backing up your existing files up first. Be careful not to drag the virus with you.

It may also just be a recently installed (or _uninstalled_) program that is messing up the works. If so, try uninstalling that program and use another similar program.

If you recently _uninstalled_ a program, you can try a registry cleaner. I use eusing.com's registry cleaner.

After all that, you will probably have to go to start>run>type in: cmd > type in: sfc/scannow (Have your installation cd ready.) to replace any system files that may have been damaged or deleted either by the registry cleaner or other "defective" software when it was installed or removed.

Additionally, (I can't remember what it is for Vista, so this is for XP, but should be similar in Vista) go to: start>settings(classic view)control panel>administrative tools>event viewer>applications
Post back any warnings you see (in full), as there may be a specific application that is causing the problem. That "problem" application may be spyware or a third party application that is not compatible with Vista.

IF you hold down the "Ctrl" and "Alt" keys and hit the "Del" key, select "task manager" info in there may help idenify the problem process or application.
Here's the Microsoft website for problems with Windows Vista:
http://support.microsoft.com/ph/11732#tab0
Try it, it may work for you.

Posted on Feb 13, 2009

  • Bob
    Bob Feb 13, 2009

    Many times a lot of problems can be solved just by going to the Windows Update site and manually downloading updates and keep going back until no more updates are offered. This is a known issue and the fix may be in one of the updates.

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