Question about Sony Video Cameras

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Cannot get Sony Handycam to connect via USB to my laptop

Hi There!
So I just bought a brand new HD Handycam and took a few test videos.   When I try to connect to my computer (using the product manual) I can see on the camera's viewfinder that 'USB Connected' is displayed.
But when I'm trying to install the Sony applications, it keeps telling me that the camera is not connected.    
When I first plugged the USB into the laptop, Windows (XP Pro sp2) recognized the camera as a HardDrive device but I cannot see how to browse to it from explorer to check out my videos.
I can get many other devices to show up in explorer using the same USB port/cable including cameras, remote controls, webcams, etc...
Any idea what might be causing this?   I'm dying to check out the quality of this camera.
Any help is greatly appreciated!!!
-Ken

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  • kenneth_chap Feb 14, 2009

    Mine is a hard-disk camera though, so I don't have any discs to finalize...

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Hi Ken,
I have a Sony Handycam DCR-DVD610 and I had a simular problem today when trying to download videos I took as a test. I downloaded the software, then connected the power cord from the wall to the camera, then the USB cord from the camera to the computer. The software was suppose to automatically open up and recognize that the camera was plugged into the computer, but it didn't. I could not get the videos to download. So I called the Sony company and they were so nice and helpful. The man stayed with me and walked me through entirely on how to do it. You see I didn't finalize the disk. I only had DVD-R discs and I didn't realize that it must be finalized. After we finalized the disc, then I was told to take the disc out of the camera and insert it into the computer disc drive and then he proceeded to show me how to get them downloaded. If you need more step by step instructions, please let me know. Good Luck
Helen

Posted on Feb 14, 2009

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Posted on Jan 02, 2017

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