Message "USB device not recognized", cannot connect or add songs
I have used 2 other cables and tried on several computers, all get the same message. It starts to refresh, then turns on, then refreshes in a constant cycle. It does charge, but I am stuck forever with the same songs. My wife's now does the exact thing.
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Re: message "USB device not recognized", cannot connect...
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor
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ensure the unit is chargeable using usb data cable, usb charger has only 2 out of 4 wires connected to the charger whereas when the cable is used as data cable all the 4 wires are connected and the device acts as a usb device, this may block the charging of the device due to internal circuit design within the device.
Double-click on the "iTunes" icon to open the program and then transfer all of your music filesinto iTunes. To add music from CDs, simply load a CD into yourcomputer's drive, wait for iTunes to see the playlist and then click"Import." To add music from another program, go to the "File" menu andselect "Add to Library." You will then be able to click on any musicfiles you would like to transfer.
Plug your iPod into a USB port on your computer and wait for iTunes toautomatically recognize the device. You will be asked to name andregister your iPod, after which you can click "Finish" and begin toload music.
Click on "Library," found in the left hand column to reveal all of themusic you have transfered to iTunes. To load songs onto your iPod,highlight one or more songs and then drag them to your iPod. Your iPodwill be found in the same column where you found the library, under thename you chose earlier. As soon as you drop the files into your iPod,they will quickly copy.
Eject your iPod once you have loaded all of the music you'd like byclicking on the arrow next to your iPod's name. When the namedisappears, you can remove the USB cable and begin enjoying your portable music.
Here is where you can get ITUNES: http://www.apple.com/downloads/
Solutions are in order of increasing probability of data loss AND device recovery. Screen messages are loose approximations
A Soft Reset 1. Hold Power switch up for 5 seconds. 2. Screen displays "Goodbye". 3. Restart
B. Hard Reset 1. Hold Power Switch for 30 seconds 2. Restart
C. Recovery Mode 1. Hold Power Switch for 5 seconds to switch device Off 2. Move switch to Hold 3. Press and hold Home button 4. Connect USB cable to device 5. Screen displays "USB" in small type and "16 MB Format" shows up in My Computer 6. Copy firmware files to "16 MB Format" drive letter 7. Disconnect USB cable 8. Screen displays "Firmware update" 9. Restart device
C. Force Format (This one wipes the data partition. Make sure all needed music/pictures/video exist elsewhere)
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold top/North/up of Scroll Wheel
4. Connect USB cable to device 5. Screen displays "Format and lose data" 6. Press right/East on Scroll Wheel to confirm 7. Screen displays "Formatting" 8. Restart device
D. Manufacturing Mode (included for completeness only) 1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold centre of Scroll Wheel button
4. Connect USB cable to device 5. Windows detects a new hardware device 6. ??? 7. ??? 8. ???
I know you hate to do this,..but reset your sanDisk, first,..if you've done this and it still doesn't allow you to add,..you will need to make a change in your settings....go to USB, then make sure you have selected "Auto Detect".
Turn off CPU, Unplug Power cable, And all usb devices, let it sit for
about 20mins. Plug it all back in. Turn on the CPU! Also make sure if
your device requires "DRIVERS" or if you have a CD download and install
that before anything.
Try going into your Device Manager and uninstall all the entries that are something along the lines of USB Root Hub then reboot with all USB Devices unplugged until after Windows detects and reinstalls the USB Root Hubs then plug in your MP3 Player and see if it is detected and installed properly. Did u change ur Operating system of late? To see what version you have, Right Clcik My Computer and choose Properties.Some USB mass storage devices and mp3 players require that you have Windows XP Service Pack 1 or Service Pack 2 to work. I had a USB flash drive that kept restarting my computer until I installed SP1.so pleas do check with tat too.. plz rate this solution.. good luck.. thank you..
Check My Computer. If the PC recognises the Sansa player then simply add the songs by dragging the files into the player's icon on My Computer. Sometimes this kick starts the built in software included on the mp3 player.
Make sure you have media player 11 If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this. Download recovery tool off creative's website. go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them Also told Microsoft hotfix causes this problem try uninstalling the last hotfix If that doesn't fix it trythe USB cable
For those that still use this mp3 player here are some things you need to know.
the gpx mw6815dt can operate as a media player or a usb storage device.
you need to change which state it is in via the System option.
Enter (Sys) from (Mode) go to (Online Device) enter (Mode) select USB Disk or Media Device. When you connect it as a USB Disk you will see all files not shown when connected as a Media Device using windows explorer. Also I suggest you make sure if you format the GPX you stay with the FAT 16 file system.
Note: DRM only works when the gpx is in Media mode.
If you have an SDcard installed you can access it via windows explorer or media player as a usb device only. With media player 11 you can still sync both the internal and sd drive with your library however you won't have drm options since your in usb device mode.
Note: in order to have both usb drives avaiable you need to use the Multi Drive option under (Online Mode) in the (System) menu, other wise you won't see the sdcard.