Question about Maxtor Personal Storage 3200 (M1227310) Hard Drive

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500Gig HD Power Supply has Died - What can i do?

The power supply to my WD 500g external hard drive lights up then goes out again with nothing happening.

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  • Anonymous Mar 10, 2009

    I have the same problem! Just happened, I plug it to the socket, LED lights up and goes off... and nothing happen. I am not sure if this is an standard power supply :( I will go to the store and complain!

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  • 36 Answers

The power supply is probably dead. if its under warranty return it for replacement. if not under warranty have a local technician check the power supply.

Posted on Feb 14, 2009

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1 Answer

I have a WD 500GB External Hard Drive. It has


That could even be a USB problem, I have the same one, my issue turn out to be just power. You are not the first one to have that problem. Replace the USB cord and see if that affects anything.

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Hi mjcole,
Couple things. What model WD drive do you have? Plugging the laptop adapter into the drive chassis may have fried the chassis. You can buy a new chassis and put your drive into it, or you can buy a new power supply in case the one you have has gone bad and you did not realize it. Not likely though.

The power requirements are very specific and the laptop power supply may have been to much for the WD drive.

Feb 12, 2010 | Western Digital Elements powered by WD 320...

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I lost the power supply for my WD2500 external HD.


My Book Essentials

12 Volts
3.0 Amps
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Sometimes WD will even send you a replacement free of charge, if you give them a call.

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My WD external HD "element" will not turn on


When you say it won't turn on, do you mean, there is no spin-up and not LED. If this is the case disconnect it from the power source and then reconnect it. If the LED flashes once or doesn't appear at all, the power supply is faulty and you will need a replacement. If you call WD, they will send you a replacement power supply free of charge.

Jan 20, 2010 | Western Digital Elements powered by WD 320...

1 Answer

No power to my WD 1TB


If its under warranty then get it sent back.

If its not then almost any 3.5 " external sata enclosure will do so long as it has its own power supply. and if that supply is a wall-wart then should you pooch that, they are so easy to pick up and replace.

If you need quick access to the files remove the disk and fit it to a suitable computer.



If this information was useful please click

Aug 14, 2009 | Western Digital MY BOOK HOME 1TB EXT...

1 Answer

Hard drive will not power ON


I have had my own experience with Western Digital and their policy is to not sell or provide parts in order to replace damaged parts in an otherwise functional device.

Your options would be to send it in to WD for a repair and strictly a repair. They may replace the power supply.

The other option is to buy a used/off-market case or power supply which matches your drive's supply.

I had a harddrive burn a hole through one of the interface chips on the bottom of the HD and was told there was no way I could get it repaired or recover the data as it was. However, I found an exact match for model and type of the drive and a near enough year to the one I had and exchanged the interface boards on the drive, and I'm using the drive today as my main boot disk.

All you need to do is replace the power supply. Try Ebay for your external drive model number, there may be cases with no drives which you could buy that have functioning power supplies, or power supplies alone.

If all else fails, you can do what I did - buy another, matching product, exchange the broken part from the new one you get with the old one, recover data, and swap the power supply back again, then send the old drive to WD for replacement. You can attempt to resell the RMA'd (returned to WD drive) on amazon/ebay and use the new one, or keep the new power supply in the old device and use it, and sell the drive out of the case, or keep the drive and use it. I expect the drive inside the external case should work as a normal drive.

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6 Answers

POwer supply failure


Hi John,

Had the same problem with a WD Elements 320 GB drive, and found a WD customer service number. They are sending me a FREE replacement. I have put the details on a message somewhere on this site, but can't direct you to it.

The number from Australia is : 1800 429 861 ( routed to Singapore )

Email Address : Western Digital Customer Service . CustomerService@wdc.com

Send them details of your mailing address, drive model and serial number, and a description of your power supply. ( my power supply had a model number moulded on the back )

Hope this helps

Brbull

Dec 15, 2008 | Western Digital Elements powered by WD 320...

2 Answers

Help! the green light flashes then nothing happens


The exact same thing just happened to me (WD elements 500 gig) and it's only about 10 months old. I called the customer help line (on the official website) and after they asked me what the serial number of my HD was they were going to send me a new power supply. Simple as that. They said they'd be able to send it out early next week. I'm hoping that the HD didn't get fried and it's just the power supply but what you've described is EXACTLY what is happening to mine.

Oct 31, 2008 | Western Digital 250GB ELEMENTS EXTERNAL...

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