Question about Nikon COOLSCAN 5000 ED Film Scanner

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Launching my scanning software launches my browser, then crash

Ok, so I am trying to install my Canon N656U scanner on my laptop. I have installed the drivers, and the Canon ScanGear Toolbox from the Canon site (several times actually), I have installed them, the computer sees them, I can run the 'test' function from within the properties, but when I launch software (either manually, or by pushing the button on the scanner) My browser tries to launch, then, the software crashes.  Now, I have tried the Canon ScanGear software, as well as the built in Scanner and Camera Wizard, as well as a couple of others that I downloaded...it does not matter, it all does the same thing, launches, Browser launches, then the scan software (whatever one it is) crashes.
I have deleted everything (hardware, drivers...anything I can find) and reinstalled several times (in the neighborhood of 20 times) in all different orders.
HELP...please...I have a TON of scanning to do, and I do not want to sit out at the desk....

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  • tatinney Feb 13, 2009

    Great, wrong place...my bad....posting in the correct place

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  • 16 Answers

The setup may be accessing your browser for registration of the product. This could be causing your firewall to stop it as it doesn't recognise the request. You need to allow the programme associated with the product to access the internet.

Posted on Feb 13, 2009

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