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The first thing you should do is check the batteries. Because the LetraTag requires heat to generate thermal printing, not ink, the batteries need to be well charged. Also, there is a small brush fitted to the inside of the lid of the cartridge cover, that is for cleaning the print head and roller. Remove it, dampen the felt tip with a little rubbing alcohol, and gently clean the print head and roller. You should find this will improve the print quality 100%
Hold down the shift button and press the letter V. Everything printed above the letters on the background of the keypad can be printed by holding down the shift key and pressing they letter key.
Hope that helps.