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Whirlpool Duet GHW9100 Drum Knocking/Plastic Tub Shredding

Our Whirlpool Duet GHW9100 was knocking during the high spin cycle. We noticed small pools of oil under three of the shock absorbers, so we assumed this was the problem and replaced all four shock absorbers. The knocking still occurred, and to make matters worse, the front of the metal drum (basket) appears to be rubbing on the inside of the plastic ''front tub,'' and the plastic is shredding off, literally, and pieces of plastic are ending up in the washing machine. We called a repair man, and he said the problem is internal to the drum (basket/tub assembly) and that it would be more expensive to replace the items than to purchase a new machine. He said he has never before seen this problem. The machine is almost 7 years old, so we are planning to replace it. Have you heard of this problem? We have never had any other problems with this machine.

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  • u950 May 21, 2009




    we are haveing the same problem and the washer is also 7 years old but our tech said that the drum has lifetime warranty.


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I have the same problem-also 7 years old. Anyone find out if it is covered by warranty?

Posted on Jun 27, 2009

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I have the same exact problem. This is a drum bearing issue - since the drum has a lifetime warrantee, is this issue covered? Thanks.

Posted on Jun 22, 2009

  • JRMahon Nov 10, 2014

    Just following up after 5 years... hah. Anyway, GE gave me a drum for free, and I replaced it myself. They must know about the problem. the aluminum bracket that connects the drum to the drive shaft degrades and breaks, causing the drum to wobble and knock. Replacing the drum is not for someone who is not mechanically inclined. It's an involved process and takes a few hours. In any case, 5 years later the new drum is still holding up. I expect it to happen again, unless they just had a bad batch of aluminum brackets and my new one is different. We'll see.

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This is joyce
The bearings is gone in the drum, causing the drum to rub and run the wrong way one the pully, yes it is very exspensive, I have the newer model.
let me know if I can help
thanks
joyce

Posted on Feb 13, 2009

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1 Answer

Loud knocking and vibration during spin


Hi,
When my washer did that, I found that the shocks that hold the tub were bad...

Check out this tip I wrote about that...

http://www.fixya.com/support/r3663122-washer_problems_washer_noise_when

heatman101

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The "cleats" inside the wash tub are actually called "fins". If they are loose try tightening them to see if the sound goes away. You should be able to tighten them from inside the wash tub. Some models have mounting screws that are accessible from inside the wash tub. However, if your machine is knocking like you say it is, it could be sign that one or more of the mounting shocks under the wash tub could be bad, the rear tub bearing could be going bad, or the drive pulley could be cracked or warped. Remove the lower kick plate and watch the shocks during the spin cycle. The shocks should vibrate some, but should not be excessive to the point that it causes an unbalanced spin. To check the drive pulley, remove the 3 screws from the washer top in the rear of the machine. The top should slide back some and then lift off. Watch the drive pulley behind the wash tub during the spin to make sure the rotation is smooth and even. Sometimes one of the arms on the pulley can crack or become bent and cause the pulley to wobble. More than likely, though, the drive belt would slip off. I have also seen where the hole in the center of the drive pulley starts to "round out". The hole is not perfectly round and has to flat sides. Sometimes over time the drive shaft will start to slip around the flat sides, causing the pulley to rattle during the spin cycle. If the rear tub bearing is starting to go, the washer will be very noisy during the spin cycle, and you may start to notice some stains on your clothes if the bearing seal has been breached. You can reach inside the wash tub with the unit turned off. With one hand, push up on the wash tub and release. If you can feel the tub moving up and down (even the slightest) this could be a sign that the bearing is worn out. Now this should be a noticeable metal on metal type feel. Not the normal motion of the wash tub moving up and down from the motion of the shocks. The tub bearing is not a cheap (or easy) fix. The entire back section of the rear outer tub shell has to be replaced, because the bearing is molded into the plastic. Check all the easy things first. Let me know if this helps.

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