Question about Nokia E66 Smartphone

1 Answer

Not able to send message

I am not able to send message from my nokia 6600.  I get the report as message sending failed & unable to send text message.


Re: Nokia E66

I got the problem
"General:memory full. Close some application and try again"

Please help...I've tried restoring factory setting, formatted memory card, and tried green call button with * 3 power buttons together...

Still can't text out.

Advice would be appreciated.

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  • 3 more comments 
  • Mong1e Feb 13, 2009

    Hi Alen...

    Thank you for your reply...
    I downloaded the software update, trying to install it now, but keeps prompting that I have insuffciented battery and to charge for a few minutes...but my battery was intially half full, has been on charge for about 30mins now, and is still prompting the same message and not continuing with the update.

    Do you have any suggestions?

    Many Thanks,

  • zicky007 Feb 13, 2009


    With my Nokia E66 I have got the same problem: I cannot send text messages. The following error message comes up:
    "General:memory full. Close some application and try again".

    Meanwhile, I can receive texts, make and take calls. I have checked it with my network supplier, message centre number is ok.

    Please help! What can I do?!

  • Mong1e Feb 15, 2009

    Hi Alen...

    Your suggestion worked! However, when I uploaded all my files back onto my phone and memory card, then same thing happened again. So I again reinstalled the updated software from Nokia, checked that I could again send messages, then uploaded my contacts, checked again, then just uploaded my files to memory card and not settings, bookmarks, etc and I still can send out I presume that something in the settings corrupts sending out messages...just restoring factory settings is not enough...updating software was neccesary.
    Thank you for your advice!

  • Mong1e Feb 15, 2009


    I just had to make sure my battery was fully charged before uploading the new software...
    After doing this all your files will be deleted so make sure you back up before installing update. When update is complete and you want to restore your files, I suggest doing this gradually to ensure you still can text out...


  • zicky007 May 11, 2010

    Hi Alen,

    Thanks for your reply!

    I have tried to download the software from the website, but no joy so far. It keeps coming up with the error message that a part of the software is missing and asking me to un-, then re-install it. I have done it for 4 times at least. I have quite new laptop, so it should be up for the challenge. I am sure I am doing something wrong, so I think tomorrow I will pop in to my network supplier's branch and see if they could help or direct me to someone,who can.

    Thanks again for your help!




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I work at o2 in Bury, if you goto nokias website you can do a firmware upgrade for both handsets free of charge. You do need the USB data cable (DKU-2, DKU-5 or CKU5 cables) that came in the box

Support site is here, if there is an availiable update it will reformat your handset with that.

If you want to see if its done this, before you update key in * # 0 0 0 0 # and take note of the Version then do the same once finished. If all else fails, so long as your phone is still under manufacturers warranty you should be able to have it repaired at a Nokia Service Centre located around the UK, you'll find these here!

Hope this helps

Alen Boardman

Posted on Feb 13, 2009

  • Alen Boardman Feb 13, 2009

    The best thing to do then is to give it a full charge, I forgot to mention that on the original post (Sorry)

    Give it a full 3 hour charge, then try the updater again, make sure you've backed everything up first though. You can do this with the supplied Nokia Browser CD

    Hope this works


    Alen Boardman

  • Alen Boardman Feb 13, 2009

    Hey Zicky, I would honestly try what I advised previously, its quite common on these "types" of phones. When I say "types" I generally mean they're Symbian Handsets. Its a common annoyance for these things to happen to Symbian phones. If by any fluke you get any further problems please feel free to get in touch

    And don't forget, if you are going to try the update service, don't forget to full charge your battery for 3 hours

    Hope all goes well

    Alen Boardman



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