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On 5.0 and older software, Log into the NBX Phone system as administrator and click on "tab to it". Then click on the "security" tab under System Configuration. Click on "Reset User Password". Highlight the user you want to reset and then click "reset. The system will reset the password to the same as the extension number.
On 6.0 and later software, Log into the Phone system and go to "System Maintenance, Password Administration". Select "User Password" in the drop down menu and click "Go". Select the box on the left for the extension you want to reset and click on the "Reset Password" button at the top of the list. The system will reset the password to the same as the extension
3Com was purchased by HP and has discontinued the NBX product line and support. They have also as of September 31, 2013 stopped selling licenses. Some resellers are still able to get them but I'm sure that will stop soon enough. The NBX tech support number I had was for tech support is now a prize hotline number.
You'd have to reboot the phone, and press the white dot 'Program'
button within 30 seconds of reboot, then use the arrows to scroll down
through the menus to Advanced settings, and find Eeprom reset to default, and choose that. *Note- This will reset all values of the phone. If it's Ethernet Only, it's
fine. If the phone is using a Static IP, it will also clear the IP
addressing on the phone*
If you are talking about resetting the phone from a user profile perspective it is different. You can reset the voicemail password under the system maintinence, password administration and select user password in the drop down box. After the password has been reset (to the extension number) they can log in and change the recordings and password. You will also need to then go to the users tab and change the name.
As long as someone hasn't been poking around in the phone system, this is a phone company issue. I have seen this many times and it has always been a carrier issue. Typically with PRI's or integrated access analog lines.
If the phones are only 6-8 months old you should be calling 3Com. those phones have a 1 year warranty and once you register them they will help you troubleshoot and replace them if needed. Can you provide more detail? Do you have any network issues while this is happening? Does speakerphone work but the handset doesn't?
3102 phones require group 2 licenses purchased from an authorized NBX reseller. if you don't have enough the system will not allow the phone to be discovered. You can check this unler the licenses tab while logged into the phone system as administrator.
The phone is in a continuous because it is trying to connect to the NBX. You need to make sure it is on the same network as the NBX. Also, within the NBX you need to make sure Auto-Discovery is enabled. You also need to check how many group 2 licenses you have, as this phone requires one to run on the NBX.