Question about SanDisk Sansa Clip MP3 Player

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Cannot connect my sansa mp3 player is connected to the computer... it says connected on the mp3 player and is charging but i cant pick it up on the computer to add music.......please help

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  • criswelltay Feb 13, 2009

    fgh

  • Anonymous Feb 14, 2009

    my sansa clip does not allow me to download music

  • jaz_ab23 Feb 14, 2009

    same



  • SOLDOUTFORJE Feb 15, 2009

    i have the same problem with my sandisk 2 gb not connecting to my mac osx 10.4.11 system it say connected but i have no i con on which to drag my music can you help me.

  • joyce_nunag May 06, 2009

    i alsa have the same problem with the other owner of mp3 player... the icon of removable disk doesn't appear when im connecting it on my pc.. please help me solve my problem,,

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2 Answers

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Did you run the installation CD before you plugged the mp3 player into the computer? If not, disconnect the mp3 player from computer, uninstall all the Sansa software on your computer, and reinstall the software from the installation CD.

If the uninstall/reinstall fails, update the firmware on the player from Sandisk's website.

Good luck!

-Tha Mp3 Doctor

Posted on Feb 13, 2009

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I need software sandisk clip mp3 player 2g

Posted on Feb 15, 2009

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ThaMp3Doctor
  • 8596 Answers

SOURCE: cannot connect

Change the USB Mode from MSC to either auto or MTP and see if you have better luck. If this fails to resolve, here are some other steps you can take:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Feb 15, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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