Question about Philips DIRECTV H20 DTV Receiver
Technician installed H20-600 unit at daughers home yesterday. There is no signal, aparently. The system went through a search but found no satellites. Daughter and wife are not technicians. Also, the company can not provide a tech to come back until sometime next week. I am about 1800 miles away and trying to resolve their issues over the phone. I cant locate any decent troubleshooting guides. This is a HUGE PAIN IN THE A*************!
Posted on Jul 15, 2009
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Hello, this is Matthew Gonzales with DISH Network customer service. If you are not getting satellite signal, the problem can several different things, but here are a few things you can try. First, try a hard reset. To do a hard reset, you unplug the receiver from its power outlet, wait 15 seconds then plug it back in. The next step would be double checking you satellite cable. On the back of the receiver there should be a cable connected where it says "Satellite in", make sure this cable is secured from the receiver to the wall. After you do these steps, try running a check switch test (menu-6-1-1-check switch-test). If you are still not receiving satellite signal, a technician will be needed at the home to fix the issue. If this has not been resolved, please feel free to email me at firstname.lastname@example.org.
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