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If he did an update that was loaded on the game it could have been an old one and cause a problem. Get him to try and do a system update via internet or go on a computer and go to the Playstation website and download it to a flashdrive. Hope this helps
you have to play through the first few levels and unlock the tools menu. you should try and play through most of the game if not all of it for that unlocks tons of stickers, costumes, and tools. and you'll also get a good idea how the levels are set up and u can get some good ideas.
Its might be that MediaMolecule has deleted your custom objected due to copyright violation or similar. You can try and contact them via email and see if they have an explanation. Also, if you have too many objects in the game (under your account), the system can sometimes delete them to free up some space.