Question about Toshiba Satellite Pro M15-S405 Notebook

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Dvd cd drive donot work


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  • Chua Duncan Yong Jie
    Chua Duncan Yong Jie May 11, 2010


    click my computer, check whether is there a DVD CD drive icon is there. If it is not, maybe the connector is connected properly or cables are faulty or u need to install the device driver or computer cannot read it. If the icon is there, maybe the DVD CD drive is faulty, u might change a new one.

    I hope u can test it out.



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With the age of that laptop take a damp qtip with glass cleaner on the laser of the dvd drive and wipe it off gently.

After this, try different dvd's and see if the drive works, if it does work then that means dust or dirt was getting in the way.

If it still doesn't work then the drive is bad and needs to be replaced.

Posted on Jul 03, 2009


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Posted on Jan 02, 2017


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My Acer 4810 T laptop has a problem with DVD drive, after starting the PC it is mapped and working but after removing the DVD or CD from it Notebook stops the mapping of DVD Drive and behaves as it is not...

It can be an issue with filters in the registry.
Try these steps to fix it.
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters. On the Edit menu, click Delete.
  5. When you are prompted to confirm the deletion, click Yes.
  6. In the right pane, click LowerFilters. On the Edit menu, click Delete.
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My SONY CD-RW CRX320EE reads CDs but it doesnot read dvds correctly and it doest write on Cd when i want to make cd ,it makes it but the cd doesnot open. the dvds donot open but somtimes open. please help...

make sure that the cd-dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd/dvd burner then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
hope this helps
if this does not fix the problem it might be a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders







This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope this helps

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1 Answer

Cd rom donot work

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First, try to take the drive off the laptop. Open the drive & blow compressed air into it (from a can of compressed air) to clean it. You could also clean the lens (the small round glassy object inside the drive) using lens cleaning tissues & lens cleaning fluid.
If this did not fix the problem, you will need to replace the CD/DVD drive with a working one, or use an external CD/DVD drive.

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Windows XP does not play DVD's by itself you need

1) a DVD ROM (or RW) drive, and
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Usually the Drive, or your PC will come with something like PowerDVD or some program like that.

Windows Vista and newer will play DVD's natively.

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Problem with CD/DVD drive

Hi ,
if you still have the issues with the CD/DVD drive then follow these steps , it will certainly resolve your issues.

1. click on start , click on run and in the run box tyoe the following command " regedit " ( Note donot include quotations) and then click on OK.

2. it will open a new window called registry editor , in that in the left pane you will find 6 folders .

3. Click on the + sign beside the folder name HKEY-LOCAL_MACHINE, it gets expanded , look for the folder called SYSTEM , click on the + sign to the left of it.

4. Look for the folder called " CURRENT CONTROL SET " click on the + sign .

5. look for the folder called " CONTROL "click on the + sign .

6. Look for the folder called " CLASS "click on the + sign .

7. Look for the folder calledmoz-screenshot-1.jpg "{3D36E965-E325-11CE-BFC1-08002BE10318}" click on the folder and in the right pane you will find the Entry " LowerFilters " right click on that and then select the option delete and then restart your computer and this will resolve your issue...

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The DVD player could be defective. If it is not seen in the device manager within Windows, then it is not being seen at all by the Operating System.

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