Question about Creative Labs Zen Digital Media Player

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Creative Zen screen is frozen on ZEN

The player turns on & displays the ZEN screen, but nothing works- no srolling, no music, the control don't function-
Thank you- Same thing with my Zen, I had just used itunes for the first time and downloaded some songs, next thing it is on now playing screen on one of my new songs, there is scrolling info but it doesn't play then it goes into "shuting down" mode the it's really stuck. I saw there was a reset hole in the bottom and stuck a pin in and have reset and "rebuilt" several times. Didni't work.

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  • ana123 Mar 30, 2009

    when i turn my creative on it has a song on the screen but if i try to play it doesn't work.

    I deleted the song and then turn it off and back on but the song was still there and i've tried to reset it a few times and it still wont work because as soon as i try to play another song it won' let me it will get stuck on play and i have to reset so it will at least let me turn it on even though i can't play anything because if i do it will get stuck on play and it won't play anything.

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  • 61 Answers

If you have tried the reset hole on the bottom, try the mp3 player recovery tool here.

Posted on Feb 13, 2009

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Zen mp3 screen frozen


support for ZEN mozaic on the internet

http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

next go to Knowledgebase Solutions
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2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
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