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Re: I want to disable a call from going to voicemail
Changing programming on a Partner system is done on either ext 10 or 11. At one of those ext's press the feature key and "00" next press the left hand intercom twice the display should say system programming enter in "#206" the display should say group call distrib and Group:
the dislay will then say group call distrib 7 line:
enter the line number you wish to program in 2 digit format i.e. line 1 is 01 and so forth
the display should say group call distrib 7 L01 and 1 assigned
enter 2 on the dialpad (not assigned)
enter feature "00" when finished hope that helps
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Sounds like you got your calls going to call forwarding or you need to turn up your volume on your phone if it is call forwarding it want to dial*73 and then hit your call icon button on your phone and that should disable any call forwarding that you have.
The CS5111-2 isn't an answering machine. If you have a separate answering machine connected to your phone line, consult its documentation. If you're subscribed to a voicemail system offered by your phone company, contact them for information.
Make sure the correct fax number is assigned on the printer. If you have an answering machine connected to the same line as your fax, configure it so that the answering machine picks up first then the fax. For more information, please refer to this article: Change Number of Rings on Inkjet AIO to Alleviate Issues with Answering Machines.
If you have a voicemail feature associated with the fax line, please disable the voicemail. Voicemail feature and the fax will not work together in the same line.
This happens when the number of rings to answer of the provider voicemail is less than the number of rings to answer that the answer machine is set for. For example: if your provider voicemail rings to answer is set for 3 rings and the answer machine is set for 4 rings then the voicemail answers before the 4th ring, therefore the answer machine will never get a message. I would call the service provider's customer service number and request they increase the rings to answer above the number of rings to answer that the answer machine is set for. If you don't want voicemail to answer any calls(when your line is busy or when the answer machine is turned off) ask your service provider to disable voicemail.
Sounds like you have voicemail from your service provider and it might need to be activated before allowing messages to be recorded . If you do have voicemail on your number and it is set to answer after 3 rings and your answer machine is set to answer after 4 rings, then the caller will never get to your answer machine. Voicemail is often automatically added by service providers, especially if you have recently changed service providers or your service provider has upgraded their telephone switch equipment. I suggest you call your service provider's customer service number and ask them if your telephone line has voicemail and if you don't want to use it, have them disable it. If the service provider says you do not have voicemail then report the problem as a trouble on your telephone line.
Sounds like your service provider(Verizon) has your phone line setup to forward to voicemail on no answer after 2 rings. Call your service provider's customer service number and request that the number of rings for forward no answer be increased to at least 5, then your answer machine can receive and answer your calls after 4 rings but if your line is busy callers can leave a message with your Verizon voicemail service. If you don't want Verizon voicemail to answer any of your calls, you could have them disable the voicemail service. When you call the service provider have a recent bill ready because they may request your account number before they will make any changes.
Yes you can have the 2 lines answered by a particular mailbox instead of the AA greeting. Would need to know the model of the voicemail system that is installed to see if there are more than 1 AA menus.