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Re: black box blocks on certain programs
Check your closed-caption settings. You should find it's set for "text" right now. Turn it to "off" (or to "caption 1" if you want the captioning).
In text mode, the TV blanks out a portion of the screen to put up text that never shows up. You only notice on channels or programs where captioned programs are being broadcast. This is a common problem; on many remotes there's a single button to control captions and it's easy to hit it and change settings without realizing it.
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I was having the same problem with the constant blue screen appearing with different error codes. Here is how I fixed the problem on my Elements 19": I did a channel search. I found there were 68 analog channels and 274 digital channels. On a hunch, I went into Skip Channels and checked off all the digital channels since I have basic cable. Although the tv is HD and did pick up the basic HD channels, I choose to skip those two since I do not have a cable box on that tv and only the basic channels were in HD (about 8). I watched my tv for two hours and blue screen appeared once every 30 minutes, but the next day it did not appear at all.
I concluded that those error messages are because those channels are blocked and we have not checked them off to be skipped. When checking the Skip Channels, as you highlight each channel it will either come in or it will not. You will find the "Blocked Program" errors are coming from channels that do not come in and you will need to skip those channels.
I hope you can understand how I solved my blue screen problem on my Elements tv. Good luck!
I would like to know the same. We purchased ours on 10/25 and on 12/29 a black half moon shape showed up in the lower left hand side of the screen. Now the rightmost side of the screen is almost covered in black circles. There are also varying widths of lines going up and down on the right half of the screen.
We have tried contacting cusomer service and keep getting voicemail.
This is a problem with closed-captioning. What you are seeing is a closed captioning box with no captioning in it. Usually this is being accidentally transmitted by the cable company "head end". Just make sure your closed captioning function is completely turned off. if you are seeing it randomly, it may well be coming from your cable company. Is it just on certain channels?
Check to see that you don't have any channel locks or parental parental permission measures deployed. If so remove them, this includes V-Chip, and Parental lock out on the remote, and check your TVs menu items. What channel are being affected by this problem? Give channel number and channel type.
Hi: We had this problem under warranty, and tech installed the following to solve it: Parts BN96-02033A, BN96-02034A and BN96-02216A. This solved the problem for 2 years. I now have the upper half going black now and then for 2 to 3 seconds. I am ordering these parts from www.partstore.com and will just plug them in. Better than a new tv.
I have a Sharp Tv that had the same problem with a large brownish or black square right in the middle of the screen. It only left about an inch around the edges that you
could see the picture moving in behind the big black block or square.I have DISH sat-elite and the book recomending that I check and see if the "caption settings" were on
or off. They were on. I turned the caption settings off and the large square diappeared.
I had the same problem once with my RCA television. It only happened on certain channels and didn't happen during commercial breaks. If I adjusted the volume on the tv the box went away, but came back shortly after. The problem ended up being some malfunction in the closed captioning. I turned it all off and changed the CC settings and never had the problem again.