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CE-02 error code when scanning on SHARP MX-M550U copier

I'm getting a CE-02 error message when I'm trying to scan a documnet to my e-mail. I have scanned to my e-mail in the past and scanning to my desktop is no problem? Can you help out.

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  • Anonymous Feb 24, 2009

    same problem

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  • 29 Answers

Ce error means not hooked up property to your email server

Posted on Mar 10, 2009

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1 Answer

CE-00 error code when scanning to an IP address. Scans to e-mail address just fine. Have two machines, works on one machine but not the other.


When you say scanning to an IP address do you mean like Sharpdesk? Usually it means an IP address has changed.

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You need the Sharpdesk Software CD and you will have to install it in order for the scanning function to work.

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You didn't tell me enough about the problem. Are you trying to scan from a PC or to a PC? The problem is that the network address changed when you moved the printer. You can fix this by correcting the network address

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Ah, the dreaded CE-00 and CE-02. This is a networking problem!!

It means the IP address stored in the copier for the computer you're trying to scan to is old and stale!!! That workstation got its IP refreshed by DHCP and your copier has been left in the dust!

To refresh the workstation's scan profile information in the copier either:
1) Reboot the workstation, or
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Also check the webpage and make sure that if you're using DNS for name resolution that you have the correct and working DNS IP's!!

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Getting a CE-02 error when trying to scan.


1) Check that the Network Cable is
inserted properly.
2) Check that the connected network
supports TCP/IP protocol.
3) Check from the Web Page that the
Primary/Secondary E-mail Server
Address or the Destination FTP server/
Desktop PC address are properly set.
4) If the above address is described with
Hostname, check that the DNS server
is properly set.
5) Check that the SMTP server/FTP
server/NST causes a trouble or not.

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the FTP server cannot be found. This is a network error. If it is connected to a network, check with your IT person to set up the FTP server.

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1 Answer

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the ce-02 code is just a communication error it general in nature so you could have a couple different issues going on

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Check your primary and secondary dns entry.Also a return admin address is required.
Regards Ed

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2 Answers

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Have you setup your smtp address on the machine? From any workstation in the same network open your web browser. Key in the IP address of the mfp copier. Goes to network setup and key-in your smtp address.

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