Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Fax set up

One question. Do I plug the phone line into the hole with the L or the one with the phone icon?Also, do I need to plug a second line from the printer to something else?

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  • lynneebert Feb 12, 2009

    So to clarify, Phone line goes into wall at one end and into L on the printer to receive a fax?

  • lynneebert Feb 12, 2009

    So only from the wall tho the printer? As in one end ( of the phoneline) plugged into wall and the other into the printer`s L-hole?

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The L is for Line in such as line from the wall. Phone would be if you add an extra phone to use when fax machine is not in use.

Posted on Feb 12, 2009

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Hi and welcome to FixYa,

Phone line goes to L. The 'one with the phone icon' is a provision to connect a standard telephone. Other than the USB connector to the computer and the power cord, to my understanding, no other connections are necessary.

Good luck and thank you for using FixYa.

Posted on Feb 12, 2009

  • Louie  Role
    Louie Role Feb 12, 2009

    Yes, from the wall telephone outlet, phone line to "L" of printer.

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1 Answer

Am not receiving fax but able to send fax


Firstly have you connected the same phone line with your phone as well?? or its a dedicated phone line???
changed the settings on the printer
1. press setup (the wrench icon) >>> then go to fax settings>> basic fax>> ecm - turn it off
2. press setup (the wrench icon) >>> then go to fax settings>> basic fax>> auto ans: on
similary rings to ans :6 if your TAM is set to four rings or else if you are using a dedicated phone line then your rings to ans should be : 2
fax speed medium...
then try and check if that works....

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My company lexmark X642e all in one machine was faxing fine. I unplugged the fax line and plugged into another fax outlet plug and it would not work so I plugged back into the original fax line outlet and...


Make sure you plugged it back into the right port on the printer itself. The one I have actually has two different phone line plug-in ports - one is for the FAX line that connects to the wall. The other is so you can attach a separte phone as an extention to talk on. Good luck. Also, after it is plugged back into the wall, did you power down, wait 30 seconds and then power back on? Sometimes these things need to recognize at start up whether or not they are connected to other devices, etc. Good luck.

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1 Answer

Fax wont' go through. Plugged phone jack into phone line and when I try to fax it doesn't connect. Any suggestions? Thanks


Can you receive any faxes. Run a Fax Test from the Tools menu. Is the problem with only one fax receipient? (Check the phone number and make sure they are set to receive. I have dealt with one fax receipient where the call-waiting service caught the fax call.)

Does the Fax see a dial tone? If there is no dial tone, use a single line phone (corded) to listen for a dial tone at that jack. If there is no dial tone, check the incoming service for a dial tone. (If you have no dial tone at all, contact your service provider.) Try a new phone cable (2-wire RJ-11) Try calling the number from another phone line with the single line phone attached. If the phone doesn't ring with a new cable, check your wiring and then contact your provider. Is the signal analog or digital (the all-in-one is designed for digital)?

Go back through the fax settings and set it as directed in Step 2 here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458259&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3643612 . You need the fax error reporting setting.

Disconnect any items that are plugged into the 2-Ext port.

Try reinitializing the unit. Unplug the power cord with the unit on. Make sure that the phone cord is fully seated in the 1-Line port. Then reconnect the power cord.

Try resetting the all-in-one, this may require 2 people. With the printer on, unplug the power cord and wait at least 20 seconds. Press and hold # and 3 while plugging in the power cord. Release the buttons after the unit starts up.

If none of these steps help the unit may need service.

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1 Answer

I cant receive fax's


Too vague.
Is the phone line plugged in to the right hole?
Do you know *for a fact* that his phone line rings?
Is the Fax machine set to auto-answer?
Does it actually pick up the phone and emit a FAX tone?
Is there paper?
Is it turned on?
Is the memory full?
Has it ever worked in that location???

Help us a bit, yes? Think the problem through for me.

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get a separate telephone cable and attach it to your fax, switch line over from phone to fax manually at the phone line input on the wall, it's the ONLY way I can manage that same problem. If you forget to "switch" your lines over, unplug the fax from the wall & answer your other house phone that's plugged into the wall. Works every time. It takes a little effort, but why pay for more phone lines when all you have to do is plug/unplug an extra phone line?

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I brought mine from Bell Canada phone store. It is called a identa-call box, or distinctive ring switch. Best way to go !

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