Question about Samsung SCX 4521F All-In-One Laser Printer

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SCX 4521F multi/f keeps reporting "Document Jam"

I have removed everything possible and opened every door, blown and vac'd all through the openings, changed paper etc but still get the Document Jam when I switch on. Any suggestions?

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  • mbradshaw Feb 18, 2009

    I have much of the same problem. 3 pages tried to go through at the same time. I simply grabbed them and slowly pulled them back out. Ever since, it has read "document jam" and will not work.

  • Anonymous Apr 22, 2009

    help me, please..
    I have a big problem!
    What's a solution paper of obstrution ?

    very thanks!

  • Anonymous Apr 27, 2009

    I have same problem, have tried turning on and off.
    Opened every door
    any other suggestions

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  • 166 Answers

Hello there,
If the paper is lodged too far into the printer and can't be removed: Press the power button to turn the printer off. 
Pull firmly on the paper to remove it. If you can't reach the paper because it is too far in, raise the front cover and remove the paper from the front of the printer. 
Close the front cover. 
Press the power button to turn the printer back on. 
Resend your document to print.

Ensure that: 
The paper is a recommended paper for Laser printers. 
You do not force the paper down into the printer when you load it. For example, if you are loading letter or A4 size paper, the top edge of the paper should extend above the top of the sheet feeder. 
The printer is on a flat, level surface. 
The left paper guide is against the side of the paper. 
You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper. 
The left paper guide does not cause the paper to bend in the sheet feeder. 
Your printer feeds regular paper as expected. If regular paper feeds without causing problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes. 
Envelopes or the appropriate specialty papers are selected in the printer driver. 
You are using a paper or envelope size supported by your printer.
do not forget to rate this solution....good luck

thanks for using FixYa


Posted on Feb 12, 2009

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