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Clean conditioner compartment as you can see on bottom picture.
Be sure to read the instructions of the manufacturer of conditioner. Some manufacturers supply concentrated softener which should be diluted with water (is too dense and can clog small drain tube in softener compartment). Also make sure you do not fill up over sign MAX., otherwise softener may leak in drum before starting the washing machine.
It could be the heating element is at fault not heating to the selected temperature 95 degrees 40, 30,and so on, if one of these fail to work then the washer will not continue also maybe the thermostat may be at fault, causing the same error
The code E31 relates to a problem normally with the pressure switch,heater or maybe the Programmer.The heating element may even check out with a test meter but it can be an earth fault and normally just replacing this part cures the fault.If you are not electrically competant it would be worth getting it checked.
Hope I have helped.
E40 is the fault code for the doorlock, these are relatively cheap and easy to fit and if an independent (non zanussi) engineer was to fit it, you will probably be looking at around £40-£50 all in as a rough guide.
hope this helps
please dont forget to rate the helpfulness of this reply, thanks kj
I am mr Yapi Antione from abidjan i am dealing with all washing marshing i saw your profle and i am intrested to to know the pris list of all the marshing in your company
i will like to haer from you as soon as posible
Mr Yapi Aantoine
you can reply me in this my email adress