We use Windows XP for our desktops and laptops, regardless of the machine or Windows XP SP 2 or 3, when users undock their Olympus DS-4000 they will get blue screens, not all the time but randomly about 3-5 times a month or more. The stop error is 00000044 and is called Multiple_IRP_Complete_Requests. It blames USBPORT.SYS, go figure.
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Olympus uses a Device detector utility to detect the recorder. Some other applications can keep the recorder from being detected. Check for Adobe Download manager running in the tray. If it is, disable and it may work. Some printer controle managers also can cause this not to work.
Also, check if the recorder is listed as a removable drive under My Computer.
If you're encountering a memory error, it is often caused by the battery pack. Battery packs included with the DS-4000 are rechargeable battery packs. This problem is likely to happen on the DS-4000 when a NEW battery pack is being used. The battery pack out of the box does not hold enough charge to power up the recorder through its initial start-up procedure.
1. Please turn off the recorder.
2. Remove the battery pack and memory card for 20 seconds.
3. Install the memory card in the card slot.
4. Install new AAA batteries before you turn ON the DS-4000.
5. Your battery pack may also not be fully charged. All new battery packs must be fully charged from 2.5 to 3 hours before first time use.
6. For the first week to 10 days of use, it is recommended to recharge the battery pack as often as possible. This will exercise it and improve its charge-hold capacity.
With the handheld off:
1 Power the unit on. It will greet the user.
2 Press the menu key.
3 Press rew to get to sub menu
4 Press rew to get to LOCK and press menu
5 Switch the cursor to OFF and press menu
6 Press Menu at all the exit prompts to return to the main screen
I would suggest the XD card is corrupt. You may be able to copy the recording off the machine by copy and paste in windows explorer. If not then they are lost. Data recovery will not work very as the files are recorded in dss format.
It's difficult for any techie to diagnose an occasional crash without seeing your computer at the time it crashes. Kind of like going to a doctor and saying "my leg hurt last month. Know why?" Also, you don't say what type of computer you have, PC or Mac.
That said, there are some "first steps" you should take, and, since you own a DS-4000, you should contact your Olympus dealer, since they're obligated to provide you with customer support (although it may not be free):
May sure your software is up-to-date. Get the latest version to make sure you're not the victim of a bug. After you install the update, restart your computer for good measure.
Turn off any applications or task bar tools that you're not using, particularly those that deal with cameras, scanners or memory cards. Adobe Photodownloader is a common culprit, as it interferes with the DS-4000, thinking it is a camera with a memory card.
Update your Operating System. Always. Sometimes, the bugs are not with the Olympus equipment, but with Windows or MacOSX.
Make sure you are installing the Transcription version of the software not the Dictation version (Transcription version serial number starts with RTM and dictation starts with RDM). The foot pedal will not work with the dictation version of the software.
My dictation pedal for the Olympus AS-4000 used to work on windows XP, but I upgraded to windows Vista and and the foot pedal no longer works. I have tried it on another XP machine and it works fine, so it can't be the foot pedal.
I have downloaded a patch from the internet, but unfortunately this does not seem to have resolved the issue.
I have contacted olympus twice and they have been very unhelpful.