Question about Xerox Phaser 8500/DN Printer

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Error Press ?: 07,010.43:20321 Xerox Phaser 8500N

I get this erro message and when I look it up on Xerox website the only thing can tell me is that I must contact tech support.

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Yeah they do that on their site, Drives people crazy.
What that code means is your print head is not moving side to side or front to back. There are 2 primary causes. I will cover them for you.
1, Did you have a power failure? Or otherwise shut the machine off improperly. If so, try and power off and power on the machine several times. There is a cleaning blade between the drum and print head that will tack to the print head if the machine power is interrupted. Often times letting it reset and warm up a bit will release the blade from the print head. Reason I ask that is I know there was a lot of wind last night knocking out power all over the country.
Now, if that did not happen, here is what to do.
First there is a print head block. Looking from the front of the machine it is located on the left side. You will have to remove the left side cover, one screw on back, one on front and you have to lift and twist some to release the tabs on the covers. About 2/3rds of the way back, near the bottom of the machine.you will see a stainless steel block, about 1 inch square, That block often times becomes contaminated with spill over ink. It is the result of the machine not sitting level either front to back or side to side. There is a metal clip with a spring , that puts pressure on the print head shaft ot move sideways. If you see a lot of ink build up in that block. Slip that spring off, take some channel lock pliers and remove the print head block. Soak it in some hot water to soften up the ink and thoroughly clean the block and print head shaft. Also remove as much of the excess ink that you can in that print block area. Then when done. LEVEL the machine. Easiest way is to plave a level on the platin glass and make sure its sitting level both front to back and side to side.
Now the print head wiper blade mentioned first. That takes a little more time to get to. You have to remove the right and left side covers, then the ink loader must come out, That is where you place the ink sticks. It is held in with plastic tabs on each side the you release and pull up and out. There are 2 connectors on the ink loader also. Once you get that out, you have access to the print head/drum area. Look between the drum and print head for a pinkish color blade and gently detack it from the print head. Then run the remove light stripes and also run the remove smears mode.
One of those 2 will more than likely resolve that problem, I would say at least 95 percent of the time one of those 2 issues will resolve the problem. There is a clutch that drives the wiper blade that I have seen fail. but try the first 2 and let me know what happens.

Posted on Feb 12, 2009

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7,010.43: The Printhead is stuck in the tilted position, or is not able to tilt
forward to the print position, due to problems

Basically you need to take off the side cover and there are two wheels up top for the wiper. Manually turn that and make sure the wiper is all the way down then you should asee a gear box close to the front on those gears there are holes those holes need to line up it should be one on a black gear and white gear. Also you have to take off the ink loader it just lifts off when the covers are off. Once you have that lifted off make sure the printhead is in a tilted position.And that should take care of your problem

Posted on Feb 12, 2009

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