Question about Maytag Neptune MDG5500AW Gas Dryer

1 Answer

Heating not staying on

When we go to dry a load of clothes, The dryer will heat up and about 10 min. later the dryer will be cold. Everything else seems to work properly just the heat is not staying on.Maytag Neptune  gas dryer 9 yrs. old takes at least 2 hours to dry a small load. Yesterday repairman replaced coil kits($186). Those little things looked fine to me but he said the copper was broken inside of them.  Dryer even worse now.....3 hrs and not dry at all.  Were we ripped off? Should we just put the old ones back in and look for another root problem. Our model number is actually MDG4000AWQ but could not find in your list. Thanks ,  Susie

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Maytag Master
  • 19,396 Answers

Test the control panel and the wiring harness to the coils

Posted on Feb 12, 2009

  • Ginko
    Ginko Feb 12, 2009

    If the appliance was heating from time to time , the problem were not the coils (heating elements).

    The most likely is that you have either a problem with the wiring harness to the coils, that with vibration is losing contact , also a bad control board or termostat can give you similar problems , but the wiring is the most likely.

    The technician should have measured elements for continuity before replacing. If it did so, then you can know if elements are good or bads.

    Call back the technician , and tell him that the problem was not fixed. More than a rip off this looks like in inaccurate diagnosis/testing after repair. Call the guy back to finish the job.


  • Ginko
    Ginko Feb 12, 2009

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Aquarius. Why doesn't it heat and dry clothes?


An internal fuse may have opened or the heating element may have failed

Nov 01, 2015 | AEG T58840 Dryer Electric

2 Answers

Our LG dryer doesn't dry clothes very well. We usually have to run the dryer 2 or 3 times to dry our clothes. I've checked the lint filter, hose and vent. Everything is clear.


if you have checked vent all the way out to termination point and sure that it is clear and not obstructed with damp lint then i would say you possible have a bad thermostat on the heater... this regulates how often and how long the dryer heating element runs and stays off.it has a open temperature and a shut down temperature... i would suggest replacement of that first... it is located on the heating element of unit... it is a round disk shape like bi-metal with 2 wires attached to it...
good luck to you....

Feb 13, 2011 | Dryers

1 Answer

My dryer stops drying after 10 min. All the lights flash on the right hand side. I've tried different drying settings and different amounts of clothing. Nothing works. What's wrong?


My dryer does the same thing. Additionally, it is not heating what so ever. Clothes are cool and damp, and heating vents at back of dryer are cold to the touch.

May 11, 2010 | Frigidaire GLEQ2152ES Electric Dryer

1 Answer

Dryer will not heat-up, clothes stay wet even after hours of drying! gas is on, gas bill payed,turning needlessly, no drying.


It is possible that your dryer isn't heating because its heating element is defective. Heating elements are irrepairable. If yours has ceased to function properly, you will have to replace it. Open your dryer's cabinet and locate the heating element so that you can test it.

Nov 13, 2009 | Frigidaire FEX831CS Top Load Stacked...

1 Answer

Dryer wont dry my clothes


Your heating element is not working. The element could be burnt out or the high temperature switch is bad.

May 29, 2009 | Dryers

1 Answer

Kenmore Elite HE4 Electric Dryer - heat but not drying


you have thermistor failure/ located inside machine reason for premature heat

Oct 07, 2008 | Kenmore Elite HE4 Electric Dryer

1 Answer

Forgot how to use


Doing a Load of Wash for Portable/ Kitchen Faucet
1) Make sure machine is set to Cold/Cold and never use Hot/Cold button (Hot/Cold is only for permanent hook-ups). Connect water hose to kitchen faucet. Turn on water to temperature of choice.

2) Load machine half to three-fourths full of clothes. (only half full is recommended if you intend to use the dry cycle right after the wash cycle. For half loads, push in the half-load button. )

3) Add detergent and fabric softener:
a. Liquid detergent into 2nd slot: only 1 tablespoon, 2 tablespoons maximum
b. Fabric softener into 3rd slot. this really helps in preventing wrinkles
(****NOTE: THE MOST COMMON AND MOST DAMAGING ERROR IN THE USE OF FRONT-LOADING MACHINES IS OVERSOAPING. oversoaping causes - pump failure, drain failure, etc. - none of
which are covered by the warranty. The only reason top
loaders use so much soap is because they use so much water and this dilutes the soap. Also, always use detergents that have an HE -- High Efficiency -- rating.)

4) Select Wash Cycle
Permanent Press is likely to be fine (32 minutes) as the USA has softer water than in Europe for which machine was originally designed. Hard water, as in Europe, means it requires more detergent and more washing motion than in the USA. Prewash and/or Superwash (53 minutes) might be preferred for dirtier clothes.

5) Select Spin Cycle
600 should be fine. A higher cycle means dryer clothes, perhaps more wrinkles, and certainly more noise. (Malber USA suggests 800-900 as the norm).

6) Make sure Spin cycle has cold water.
Faucet should be changed to cold water AFTER the initial fill even if you are not drying - all rinses should be in cold water for more complete removal of soap residue

If you use Dry Cycle
7) Select time for desired dry cycle. Make sure to change the faucet to cold water. If you do not want to use Dry cycle, select 0 minutes. Otherwise, use 120 minutes the first time until you can gauge what types of loads require how much drying time. Here's how the Dryer works: A heating element inside the washer heats up the load. During the dry cycle, as the cold water from the faucet circulates into the machine (in tubes, not mixed in with the load), it cools the steam and condenses it into liquid water which is pumped out.

After Wash & Dry
8) It takes approximately 90 seconds after the cycles are completely done before it allows you to open the door. Malber USA says it is due to safety requirement of UL. Who knows what UL security feature is for. Perhaps extra time to finish draining.

9) door slightly ajar to let the machine dry out. I have read postings that say the machine becomes smelly with mildew if you do not. Malber USA says this is true for all horizontal axis (front-loading) washers.


Most common complaints
1) Using too much detergent.
Front loader machines do not need so much water, and thus not so much detergent. Also USA water is softer than European water, for which the machine was originally designed, and that may explain why the detergent compartment is so big to hold more detergent. Soft water is easier to get suds. Damage is caused by suds. Suds migrate up the hot air duct during wash cycle and come to rest on the heating element. After repeated occurrences, suds (which are corrosive) will cause rusting and eventual failure of the heating element.

2) Dryer does not work, for several main reasons:
(thanks to Malber USA for points a and b)

a) the system may have overheated, tripping the safety thermal switch. This switch is located under the top of the machine and can be easily fixed by the consumer.

b) broken working thermostat. It is a relatively inexpensive repair to remove and replace this part and takes only about 10 minutes. It can be done by the consumer but it
is recommended that a qualified tech do the job.

c) Machine is too full and/or fabrics are too heavy.
Even though you can wash a maximum load of 11 lbs. of clothes, the manual suggests to dry no more than 7 lbs. of cotton clothes and 5 lbs. of heavy or extra large fabrics. Thats because the dryer works by heating up the clothes and then condensing the steam from the circulating air into liquid water which is pumped out. If the machine is filled too much or if the fabrics are too dense (e.g., jeans), the system cannot condense enough water and the clothes remain humid. Perhaps a second 2 hour dry cycle could work, but who wants to dry clothes for 4 hours.

d) Broken heating element
Seems that the heating element breaks after 2-3 years and needs to be replaced. And why is that? Most common reason for heating element failure is oversoaping. Suds migrate up the hot air duct during wash cycle and come to rest on the heating element. After repeated occurrences, suds (which are corrosive) will cause rusting and eventual failure of the heating element. But many people simply choose to not use the dryer rather than have it fixed.
Hope this works. Please be sure to rate me. thanks

Apr 17, 2008 | Malber WD1000 Front Load Washer/Dryer

3 Answers

Clothes not getting dry


umplug your vent and run dryer see if that will make a different when dryer your clothe if not may be gas coils

Mar 30, 2008 | Dryers

1 Answer

Kenmore Seris 90 Front load dryer


I agree with you that the possible culprit is the thermal cut off sensor. The extreme heating could be caused by a malfunctioning thermostat or heating element.

Mar 07, 2008 | Dryers

2 Answers

Maytag Atlantis MDG7600AWW Not Heating


the gas coils have a problem. as the dryer heats p the coils on the gas valve are failing causing the dryer not to heat. replace the coils and you should have no problem

Oct 22, 2007 | Dryers

Not finding what you are looking for?
Maytag Neptune MDG5500AW Gas Dryer Logo

Related Topics:

147 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Dryers Experts

Mike Cairns
Mike Cairns

Level 3 Expert

3053 Answers

Dan Webster
Dan Webster

Level 3 Expert

8205 Answers

Tim Whalen

Level 3 Expert

3069 Answers

Are you a Maytag Dryer Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...