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Laptop doesnt find connection to cable modem

Hello,I try to connect my laptop to a cable modem Motorola SB5100 with an USB cable. When I plug it in I can only hear characteristic sound but nothing is happening on my laptop and therefore I can't connect and use Internet. DO you know what can be wrong with my laptop? Apparently I don't have to install any drivers as my neighbour is using the same modem and she connected only with a cable and started using internet straight away so that's why I think it's something wrong with my laptop.

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  • kasprzakpawe Feb 12, 2009

    jcbag, thanks for your quick help. However I don't think I can use Ethernet. The only space for plug in the modem is for USB cable. all other are used for power cable and other 2 which are disappearing in the hole in the wall so am afraid if I plug them out modem won't be working properly.

  • kasprzakpawe Feb 12, 2009

    dragonsthatk, am completely cut off the internet so no access=no downloading...:(

  • kasprzakpawe Feb 12, 2009

    jcbag, I found just now this post so I think even Ethernet cable wouldn't help and my problem is the same as person in this link

    http://www.asksomeone.net/forums/index.p...

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Don't Use USB, USB is SLOWER. Use a Ethernet Cable Just like your Neighbor's Computer. FOLLOW THESE STEPS 1 BY 1......Shut Computer Down, Disconnect from Modem, RESET Modem, Wait 2 Minutes, Connect Ethernet Cable From Modem To Computer, Start Computer Back Up & give a minute or 2 for them to communicate.


PS: If your Modem is a New Setup, make sure it's Connected On-Line or Activated through your HighSpeed Internet Service Provider. Most Important, USE ETHERNET CABLE, Not USB.

Posted on Feb 12, 2009

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Download setup wizard to find connection from windows

Posted on Feb 12, 2009

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