Hello,I try to connect my laptop to a cable modem Motorola SB5100 with an USB cable. When I plug it in I can only hear characteristic sound but nothing is happening on my laptop and therefore I can't connect and use Internet. DO you know what can be wrong with my laptop? Apparently I don't have to install any drivers as my neighbour is using the same modem and she connected only with a cable and started using internet straight away so that's why I think it's something wrong with my laptop.
Don't Use USB, USB is SLOWER. Use a Ethernet Cable Just like your Neighbor's Computer. FOLLOW THESE STEPS 1 BY 1......Shut Computer Down, Disconnect from Modem, RESET Modem, Wait 2 Minutes, Connect Ethernet Cable From Modem To Computer, Start Computer Back Up & give a minute or 2 for them to communicate.
PS: If your Modem is a New Setup, make sure it's Connected On-Line or Activated through your HighSpeed Internet Service Provider. Most Important, USE ETHERNET CABLE, Not USB.
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No, the SB5100 is just a cable modem, not a wireless router. You will need to keep your sb5100 but you will need to purchase a wireless router if you want wireless on your laptop. If you can also plug your laptop into the sb5100 via an ethernet cable for your internet connection. Linksys and Belkin and others make wireless routers that you can use for your wireless connections.
The only thing that you need to setup on your Linksys for it to work with cable is to make sure that DHCP is enabled on the router. You will need to plug your router into the modem via the ethernet cable and then plug your neighbors pc into a link port on the router (the cable modem plugs into the internet port) You will also need to follow the reboot procedure. Power everything off.
1: Turn on the surfboard and wait about 1 minute for the surfboard to make a connection with your ISP (the link light should come on).
2:Turn on your router and wait for your router to sync up with the surfboard .
3: Turn on your computer.
Whenever you plug anything into a cable modem, you must recycle power to the modem. It "remembers" the last device that was plugged into it, so it's memory needs to be cleared.
Make sure that you have the ethernet cord from your modem plugged into the WAN/Internet port on your router. Then unplug the power cord from your cable modem and plug it right back in. After the modem fully comes back online, unplug the power cord on the wireless router and plug it back in. wait 30 - 60 sec and then try and connect.
Most cable companies only allow one active"CPE" at a time for internet access. All this means is when you change what is connected to the cable modem you must always reboot the cable modem to allow access.
The easiest solution would be to use an ethernet connection. A second problem is probably on most cable modems you can either use a USB connection OR an ethernet connection you cannoot use both at the same time.
Plug your cable line into your modem, make sure it's tight, but don't use a tool. Next plug the ethernet line from the modem to your PC ethernet port. Then plug in your power to the modem. Allow your modem to sync. Don't use the USB line at all. Do not even hook it up unless your computer doesn't have a working ethernet line. Don't run the disk either, it will only install the modem driver that is only used if you use USB.
If you have issues connecting after that, you may have to go into your ethernet adapter settings and make sure that it is using DHCP. DSL usually uses a different setting (PPP I think) and you will not be able to connect.