I have a simpletech signiture mini (160gb), but my computer will only supply power to the HD (acknowledged by the solid red light). The blue light however will not light up. I can't access my files I have stored on the HD and I need them. How can I get this fixed?
I have Windows XP.
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You are using the correct connection, the external power supply is powering the drive, so the USB cable is just handling data. I believe the message may be telling you that you will get faster performance using a USB 2.0 connection, it is probably sensing that your computer's USB port is USB 1.1.
You might try a different cable or use a USB "Y" cable to supply enough powere for the drive to work, as some computers have difficulty providing enough power from a single port. If
you need more help, please call HitachiGST Tech Support M-F 8AM to 6PM
PST at 1.888.426.5214 and a technician will be happy to help you.
Probably not the right answer for your problem. Mine is an external 1 TB Simple Drive. Mine wouldn't respond at all. I unplugged the power cable from the back of the hard drive and replugged it in and instantly it worked (with the computer and hard drive plugged in). I had tried rebooting the computer, plugging/unplugging over and over into the computer and that didn't work.
I have the same issue. I have 4 Simpletech Signature 250GB drives. They all worked fine at first. After about six months two of them started connecting at USB 1 speeds. It occurs on 4 different computers!!! The post about it being the computer assumes is wrong. How can it work fine for six months and then suddenly change. Also it occurs on different computers. I have submitted a tech support request with simpletech and will post the results.
The usb port in your compute dosent support usb 2 please change the port if your system is latest dont connect both the usb cables of the hdd cauz the latest system is with usb 2 and dosent need power if old system please connect the power usb first and then the data usb cable it should work
please also try to connect to another port of your pc if available
thanks and regards