Question about Microsoft Windows XP Professional

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I cannot open the System Information tool

Every time I try to run the System Information application (Start --> All Programs --> Accessories --> System Tools --> System Information), the Help and Support Center application runs. I had checked the System Information tool's target icon (msinfo32.exe). When I click it's target icon, I still get the Help and Support Center.

Any ideas of how to solve this problem?

Thank you.

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Go to Start > Run and type the following exactly:

msinfo32 /categories +all -loadedmodules

Posted on Feb 12, 2009

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Which program is it?

This is what I did.
1. Turn On PC as normal
2. Wait for prompt error to show up
3. When it appears, Run Task Manager (here you can see the task running the Error Prompt)
4. Right Click on the task and Choose > Go To Process (will take you to processes Tab)
5. See the highlighted Process, Right Click and Choose Open File Location
6. Windows Explorer will appear and you can see the Application Folder (name of application)
In my case, a 'browser toolbar application' was trying to auto initiate itself
7. Open Uninstall Programs > Search for Application Name > Uninstall (NOTE: PLEASE DO NOT UINSTALL IF THE PROGRAM IS A CORE FILE like Windows related program)..
8. Restart PC.....its gone :)

Another alternative:

Do a system restore. Click start > program > accessories > system tools > system restore.

Restore it to a known good date when your computer was fine.

I hope this helps.


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How to restore my computer at earlier time

Click on start, then programs (win xp) or all programs (win 7). Find accessories and click on it. Then find system tools and click on it and you will see system restore and click on it.

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I suggest you run the SYSTEM RESTORE. Go to START, ACCESSORIES, SYSTEM TOOLS AND CHOOSE SYSTEM RESTORE. The choose the previous date that your Print Shop is working fine.

Please post comments if you need more help. Regards

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Try this....
1. Close all applications and restart your computer.
2. Open Internet Explorer, Go to Tools >> Internet Options.
3. Click on Delete to delete history/cookies.
4. Go to Advance tab and click on Restore button.


1. Click on Start, in the start search filed type disk cleanup and press enter.
(for XP: Click on Start >> All programs >> Accessories >> System Tools >> Disk Cleanup)
2. Click on My files, select C: and select all the boxex then click on next.
3. Click on OK to complete.


1. Click on Start, in the start search filed type disk %temp% and press enter.
(for XP, click on Start >> Run >> type %temp% and press enter)
2. Press Shift+Del for all the files or folders you see there.
3. Restart the Notebook and check for the issue.

For better help, post the product model and make. Also, the operating system installed in the system. Thanks...

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1 Answer

I am not about to open system restore and it has caused some of my other programs not to open or run.

If System Restore does not start, follow these steps:
  1. Run Windows Update to check for and to install any system updates. Visit the following Microsoft Web site to check for updates: (
  2. If you are prompted, restart the computer.
  3. After the computer restarts, click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.
If System Restore did not start, you can use the "Advanced troubleshooting" section to try to resolve your issue. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:

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Try this....

GoTo start->All Programs->accessories->system tools->system restore

select Restore my computer to an earlier time and click next.. Now select marked(bold) date and click next....

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You may have a virus or trojan. Run a virus scanner (AVG is a free download) and then run SuperAntiSpyware (also free), or similar spyware and virus removal programs.

Run disk cleanup: start>programs>accessories>system tools>disk clanup.

Run defrag: start>programs>accessories>system tools>disk defragmenter.

Also, you may have too many programs trying to start at the same time or one particular program that is jamming things up. You can use Sysinternals "Autoruns," to select which programs will run at start. Here's the link:

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Try to do a system restore.

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you can try to restore the system which can be find in

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Hope this may slove your problem

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