Question about Microsoft Windows XP Home Edition

3 Answers

Help and Support cannot be found

When I try to open Help and Support in the Start menu it says the following, "Windows could not find "helpctr.exe". Make sure you typed the name correctly, and then try again. To search for a file, go to the Start button, and then click Search". I have tried the following Microsoft Support solutions, but none of them worked.

http://support.microsoft.com/kb/888018
http://support.microsoft.com/kb/555472
http://support.microsoft.com/kb/873158

Thank you for all the help you have given in the past.

Your Fellow Tech,
Simard2

Posted by on

  • 3 more comments 
  • Frank Simard
    Frank Simard Feb 12, 2009

    I did that and it still says the same thing, "Windows could not find "helpctr.exe". Make sure you typed
    the name correctly, and then try again. To search for a file, go to the
    Start button, and then click Search".

  • Frank Simard
    Frank Simard Feb 13, 2009

    rockitman187


    No your solution did not do anything, so I rated it as
    Thanks for Trying. I contacted Microsoft and they connected to my
    computer and got it fixed.



    Thank you for trying

  • Frank Simard
    Frank Simard Feb 13, 2009

    I did have the disk and they did not need it to fix the problem.

    Thank you.


  • Frank Simard
    Frank Simard Feb 13, 2009

    I am going to receive a message from them soon so I will send it to you when it comes!

  • Frank Simard
    Frank Simard Feb 14, 2009

    Rockitman-

    That was not a typo. Microsoft remotely connected to my desktop computer and Microsoft fixed it.


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3 Answers

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  • 32 Answers

Boot using the XP cd and choose the "Recovery" option..

Posted on Feb 12, 2009

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Download fixwinxphelp.vbs file and save it to your hard drive (you may want to put it on your desktop).
Double-click the fixwinxphelp.vbs file.

You will be prompted when the repairs have been completed. This script can be viewed in Notepad or any text editor, as to the specific Registry key and value that are updated.

If that doesn't work and you have an xp disk,

You can extract individual files from the cabinet files to replace missing
or corrupted files. To extract information from a .cab file in Windows XP:

1. Click Start, and then click Run.

2. In the Open box, type msconfig, and then click OK.

3. Click Expand File.

4. In the File to restore box, type the name of the file that you want
to restore.

5. In the Restore from box, type the path to the Windows XP .cab file
from which you want to restore the file, or click Browse From to locate the
Windows XP .cab file.

NOTE: The Windows XP .cab files are stored in the I386 folder on the Windows
XP disc (CD).

6. In the Save file in box, type the path to which you want the new
file extracted, or click Browse To locate the folder that you want.

7. Click Expand.

8. In the System Configuration Utility dialog box, click OK. If you
are prompted to restart the computer, click Restart.


Example: expand d:\i386\helpctr.ex_ c:\Windows\pchealth\helpctr\binaries



Please rate this a Fixya.

Posted on Feb 12, 2009

  • 3 more comments 
  • Randy Hough
    Randy Hough Feb 13, 2009

    Did you get this problem fixed?

  • Randy Hough
    Randy Hough Feb 13, 2009

    I told you the only 2 ways to fix it without reloading or restoring the OS

  • Randy Hough
    Randy Hough Feb 13, 2009

    Hi,I'm sure they did exactly what was stated in my post as this is even listed as the only 2 solutions for the problem on there website,I have fixed this problem 100's of times an never needed Microsoft's help.So,I'm assuming you didn't have the disk to reinstall it as posted.



    I apologize that it didn't work for you,but I know it would have if the instructions were followed correctly as the second method completely rebuild the Help and support file.



    I don't really like getting, Thanks for trying ratings,but that's ok



    Maybe next time,



    Thanks,Randy

  • Randy Hough
    Randy Hough Feb 13, 2009

    I was quoting you in your comment.





    "I contacted Microsoft and they connected to my computer and got it fixed."




    So did they hook up and fix it or not?



    Or was that just a typo?





    You rated the other 2 solutions higher than mine and neither one would have done anything if The helpcntr.exe file was missing.So either you did it with my solution,or Microsoft did it for you as you stated.



    And if you do a little research, you will see that what I posted was the 2 method to replace the missing file.



    Either way the file got replaced and all is well.











  • Randy Hough
    Randy Hough Feb 14, 2009

    Thank you

    I will keep an eye out for it.



    And I will be more than happy to continue working with you until this is a fixya solution.



    Thanks again,Randy

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  • 258 Answers

Hi, you need to do the following:-

Click Start --> Run
Enter "services.msc" --> Click OK
Find Help and Support
Right Click and Start if already enabled

If not right click and select Properties
Change to automatic, then right click --> Start

Now close the services windows and go to "Help and Support"
or press F1

cheers HPC

Posted on Feb 12, 2009

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  • 32 Answers

SOURCE: Help and Support cannot be found

Boot using the XP cd and choose the "Recovery" option..

Posted on Feb 12, 2009

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