Question about Microsoft Windows XP Home Edition with Service Pack 2b for PC

1 Answer

Help and Support cannot be found

When I try to open Help and Support in the Start menu it says the following, "Windows could not find "helpctr.exe". Make sure you typed the name correctly, and then try again. To search for a file, go to the Start button, and then click Search". I have tried the following Microsoft Support solutions, but none of them worked.

http://support.microsoft.com/kb/888018
http://support.microsoft.com/kb/555472
http://support.microsoft.com/kb/873158

Thank you for all the help you have given in the past.

Your Fellow Tech,
Simard2

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  • Contributor
  • 32 Answers

Boot using the XP cd and choose the "Recovery" option..

Posted on Feb 12, 2009

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1 Answer

Helpctr.exe unavailable asus eeepc using a


Follow the steps in the link:
"You cannot open Help and Support Center in Windows XP"
http://support.microsoft.com/kb/888018

Sep 04, 2013 | ASUS Eee Computers & Internet

Tip

How to Use Qfixapp.exe In Windows XP


This article describes the Quick Fix utility (Qfixapp.exe) that is included with the Application Compatibility Toolkit for Windows XP and Windows .NET. Qfixapp.exe is a tool that includes pre-packaged fixes that provide an easy way to fix a program.

Use Qfixapp.exe To Apply Program Fixes

You can use Qfixapp.exe to quickly apply various program fixes (AppFixes, also known as "shims") to a program to determine their effectiveness. Qfixapp.exe reads the %SystemRoot%\windows\apppatch\sysmain.sdb database to produce a list of available fixes. When you select an AppFix, you can start the program executable (.exe) file, and the AppFix will be applied. If a suitable AppFix is found, the tool eventually helps you to generate and test matching file information. When you run Qfixapp.exe, you see the following items:
  • The The application for which to apply the fix(es) check box. This setting disables existing fixes in the database.

  • The Layer tab with the Choose one of the existing layers to apply to your app box that contains the following entries:

    256 Color
    640X480
    Disable Themes
    Internaltional
    LUA(Limited User Account)
    LUACleanUp
    NT4SP5
    ProfilesSetup
    Win2000
    Win95
    Win98

  • The Fixes tab. On this tab you can select the individual fixes that you want to apply.
Example of How to Use Qfixapp.exe 1. Start Notepad, and then click About Notepad on the Help menu. Note that the version is 5.1.

2. Start Qfixapp.exe, click Win95, click Browse, and then open the Windows folder. Note that the Windows\System32 folder is protected by Windows File Protection, so it is not able to use the layers.

3. Click Notepad.exe, click Open, and then click Run.

4. Start Notepad, and then click About Notepad on the Help menu. Note that the version is now 4.0.

If you click ViewLog, you could see what AppFix(es) are being used. If you click Advanced, you could see information about the .exe file. You can click Add Matching Info, and then select files that are related to the .exe file to identify that particular program. After you finish that step, you could click Create Fix Support to add the layers with the Matching Information (GRABMI) and create an XML-based database that is named YourAppName.sdb. Note that in the preceding example it is named Notepad.sdb, and is in the AppPatch folder.

on Jul 03, 2010 | Computers & Internet

1 Answer

MISSING HELPCTR.EXE


Improve the FixYa experience for everyone by voting!

Click on the following link and when it opens scroll down to Internet Explorer 8. CLICK HERE

All the best,

Ben

May 04, 2012 | Dell Inspiron 1000 Notebook

2 Answers

Cant access to hel menu when i m pressing the F1 key


When did the issue start? Have you tried running the Windows system recovery tool?

May 17, 2009 | HP Pavilion Media Center a1320n PC...

1 Answer

Cant access to hel menu when i m pressing the F1 key


Use the System Configuration utility (Msconfig.exe) to extract the original Helpctr.exe file to the Windows\PCHealth\HelpCtr\Binaries folder on your hard disk. To do this, follow these steps:
  1. Start your computer in Safe mode. To do this, restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then click Safe Mode on the Startup menu.
  2. Click Start, and then click Run.
  3. In the Open box, type msconfig, and then click OK.
  4. In the System Configuration Utility dialog box, click Extract File.
  5. In the Specify the system file you would like to restore box, type helpctr.exe, and then click Start.
  6. In the Restore from box, click Browse, and then browse to the C:\Windows\Options\Install folder, where C: is the drive on which Windows is installed, and then click OK.

    NOTE: Use C:\Windows\Options\Install if you installed a Windows Me retail product, or C:\Windows\Options\Cabs if your computer manufacturer installed Windows Me.

    Windows Me installs the cabinet files, by default, in the Windows\Options\Install folder. If these files are on your computer, you do not need your Windows Me CD-ROM because you can extract the Helpctr.exe from the appropriate folder on your hard disk.
  7. In the Save file in box, click Browse, and then browse to your C:\ drive (where C is the drive on which Windows is installed), and then click OK.
  8. Click OK to extract the file.
  9. Click Yes to the The destination folder C:\ does not exist. Do you want to create it? message.
  10. Click OK to the The file has been successfully extracted message, and then click OK to close the System Configuration Utility dialog box.
  11. Start Windows Explorer: Click Start, point to Programs, point to Accessories, and then click Windows Explorer. Locate the Helpctr.exe file that you extracted to your drive C.
  12. Move the Helpctr.exe file to the C:\WINDOWS\PCHealth\HelpCtr\Binaries folder by right-clicking the Helpctr.exe file and selecting Cut. Navigate to the Binaries folder, right-click the folder, and then click Paste on the shortcut menu.
  13. Click Start, and then click Run.
  14. In the Open box, type regedit, and then click OK.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

  15. Locate the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Helpctr.exe In the right pane, verify that the key is set to the following value: C:\Windows\PCHealth\Helpctr\Binaries\Helpctr.exe If this registry entry does not exist, create a new entry. To do this, follow these steps:

    1. Locate the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths
    2. Right-click App Paths, point to New, and then click Key.
    3. Type Helpctr.exe.
    4. In the left pane, click Helpctr.exe.
    5. In the right pane, right-click (Default), and then click Modify.
    6. In the Value data box, type C:\Windows\PCHealth\Helpctr\Binaries\Helpctr.exe, and then click OK.
  16. On the Registry menu, click Exit to quit the Registry Editor.

May 16, 2009 | Microsoft Windows XP Home Edition

1 Answer

No" help and support"


Hello,

Do these steps until one of them works.

1. Run new virus scan.

2. have you ever used help and support?

3. If you have- restore computer to point that it worked.

4. If not- you will need to repair your program.
Boot to your system CD - windows or disk one follow instructions for repairing the system. At this point - you DO NOT WANT TO DO A COMPLETE SYSTEM RESTORE-

5. if that doen't work - then you can try doing a system restore to factory settings

Mar 26, 2009 | Dell XPS 400 PC Desktop

3 Answers

Help and Support cannot be found


Hi, you need to do the following:-

Click Start --> Run
Enter "services.msc" --> Click OK
Find Help and Support
Right Click and Start if already enabled

If not right click and select Properties
Change to automatic, then right click --> Start

Now close the services windows and go to "Help and Support"
or press F1

cheers HPC

Feb 12, 2009 | Microsoft Windows XP Home Edition

1 Answer

Troubleshooting


Restore missing Help and Support Files 1. Click Start, Run and type %windir%\INF
2. Locate the file pchealth.inf, right-click and choose Install
pchealth1.jpg There will be two files namely PCHealth.INF and PCHealth.PNF. You'll need to right-click on the INF file (identified by a text pad and Gear icon in it) and choose Install.
3. In the next step, you'll be asked for the Windows XP CD (to extract dataspec.xml and many other files). Insert your Windows XP CD and point to the i386 folder in the CD.
pchealth2.png 4. Click OK. This restores missing Help and Support files.
note: The PCHealth.INF installation routine is not complete, as it does not register Help and Support completely, nor does it create the helpsvc service and other registry keys. At this point of time, nothing may happen when you start Help and Support, or it exhibits an error message mentioning the Help and Support service is missing.
Step II - End the Help and Support services Click Start, click Run and type Taskmgr and click OK. This opens Task Manager. Click the Process tab. Terminate the following processes if running:
  • helpsvc.exe
  • helphost.exe
  • helpctr.exe
Reinstall Help and Support
Click Start, click Run and type cmd.exe, and click OK.
In Command Prompt, type the following commands one by one and press {ENTER} after each line. Alternately, you can copy the commands below to Notepad, save the file with .bat extension (e.g. helpfix.bat) and run it.
net stop helpsvc
cd /d %windir%\pchealth\helpctr\binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
start /w helpctr /regserver

Sep 21, 2008 | Microsoft Computers & Internet

1 Answer

Help and support center


Girish,

Open the taskmanager and click the processes tab and look for these processes and end them if they are running.

  • helpsvc.exe
  • helphost.exe
  • helpctr.exe

  • Close your taskmanager and go to start, run and type CMD you will now have the command box open you will need to type each of these lines and hit enter after.

    net stop helpsvc
    cd /d %windir%\pchealth\helpctr
    rd packagestore /s /q
    rd installedskus /s /q
    cd binaries
    start /w helpsvc /svchost netsvcs /regserver /install
    start /w helpsvc /register

    The line "start /w helpsvc /svchost netsvcs /regserver /install
    " is what reinstalls the help and support service and may take a little while to run.

    Credit for this fix goes to http://windowsxp.mvps.org/rebuildhelp.htm

    Jul 11, 2008 | Computers & Internet

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