Question about Whirlpool GB9SHKXL Bottom Freezer Refrigerator

1 Answer

My bottom freezer is making ice but not keeping the food frozen

My whirlpool bottom freezer is actually making ise but not keeping the food completely frozen. There is ice build up on the back wall of the freezer and it's supposed to have automatic defrost. My husband just took the back off the fridge and there is ice everywhere????????

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 150 Answers

The flow tubes are blocked.You will need to defrost the unit,unplug and pull off as much ice as possible.You can put pans of hot water in the freezer.

Posted on Feb 12, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Lg lbc22518ww bottom freezer not keeping food frozen

door seals may be bad. check for cold air leaking especially on the corners and the hinge side.

Feb 28, 2014 | LG LBC22518 Bottom Freezer Refrigerator

1 Answer


Buy a used fridge on ebay, they are very cheap.

Dec 21, 2013 | Whirlpool GB2SHDXP Bottom Freezer...

1 Answer

Frozen water on the bottom of frezzer

Hi there, it sounds like the freezer needs to be unplugged and defrosted, now if it does this automatically which some do and the ice water that was frozen goes through a pipe and out through waste water outlet, after it is completely defrosted you should turn down the freezer dial by at least one digit and keep a check on this to make sure that its not over freezing and causing this problem, on some models the automatic defrost does not work as it should , and even when they do work it is not defrosted enough , so do it manually for a perfect job, note that any food that is in the freezer can be wrapped in news papers while the work is been done , they will be well frozen for the time it takes to defrost , you can speedup the defrosting with a bowl or pot of boiling water placed in the bottom of freezer, make sure that the water outlet is not blocked with food debris..
hope this will be of some help to you.

Nov 07, 2012 | Amana 22.6 cu. ft. Side-By-Side...

1 Answer

One year old Maytag refrigerator with bottom freezer. We noticed recently that water accumulates and freezes at the bottom of the freezer under the basket. We don't notice it then when there is enough...

The drain to the bottom is plugged. you will need to completely defrost the unit. The way I do this is to take all the frozen food out and either put into a different freezer or pack all the frozen food real tight in a cooler then use a hair dryer (under constant supervision) to melt all the ice in the bottom. use towels to soak up all the water. after all the ice is melted you should be able to see the drain. this is where the melted ice drains when the unit goes into the defrost cycle. I have used some small amount of hot tap water to clear the drain and once in a while you need to actually push something thru the tube(compressed air or flexable wire) to clear out a blockage (paper, small piece of food or chunk of ice).. Be extra carefull not to crack the plastic with anything sharp or by using to much force. Once the tap water goes down into the very bottom (thru the drain tube into the catch pan) then the ice won't form as the defrost cycle will put the water clear down to the catch pan. sometimes even a scumy mold build up will block the drain. Get the drain as clean as possible and you may need to keep an eye on it so it doesn't become blocked again. After you clear the drain close the freezer and let it cool down before you put the frozen food back into the freezer.

May 01, 2011 | Maytag Refrigerators

1 Answer

I have a Whirlpool White Conquest Side-By-Side Refrigerator GS6SHAXLQ03, manufactured March 2003. The ice maker creates ice and fills the "holding bin" on the interior of the door. However,...

The ice will melt during the defrost cycle. Make sure your freezer is cold enough, at least -5, preferably -10. also, if your freezer is not full of food, put some milk jugs full of water in there to take up space. This will keep the temp colder when the compressor shuts off for the defrost cycle. if there is too much empty space, there is not enough mass to stabilize the temperature and keep it cold.

Nov 21, 2010 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Ice on back wall of freezer, food not staying completely frozen

Do you have the complete model number from the tag on the freezer, it should be either on the bottom rail visible with the door open or on the side wall near the front. I am trying to look this up to see if it is an automatic defrost model, if so you may need to do more than just unthaw and adjust


Apr 25, 2010 | Kenmore 16.7 cu. ft. / 473 liter Upright...

1 Answer

Freezer will not keep foods frozen fridge will not keeep temp.

Sounds like a main control board problem keeping the freezer fan from working . If no air flow to the top of the freezer , the icemaker will stop working and the ice will begin to melt ( leaking from freezer ) . The coils will start to freeze up due to no air flow across them . If continued for a period of time , the cold air could return thru the return vent located in the bottom of the ref/freezer section and freeze the water tank in the refrig section , causing the no water thru dispensor .

Jul 11, 2009 | Hotpoint HSS25GFP Side by Side...

1 Answer

The freezer has an inch of ice frozen on the back inside the freezer but the refridgerator side does not get cold.

completly frozen up behind the panel.
must be completely defrosted.(not with ice pick)
defrost timer or heater may be bad.
call a repairman
he can do it in an hour or less, then fix the problem and you won't have to throw your food away

Jul 01, 2009 | Whirlpool GS5SHAXN Side by Side...

2 Answers

We have a Whirlpool gb22dk refrigerator freezer. The bottom freezer keeps meat frozen but will not keep sea food ice cream bread ect frozen. This fridge came with our house which we purchased 2 years ago...

1st.Check the freezer door gasket for any place it maybe torn or not making a 100% seal when you close the door.That would make temperature drop. 2nd.take off bottom kick plate so you can look under the refrigerator.Using a flashlight make sure there is not alot of lint / dust stuck on the coils .If there is remove it carefully and you will see temperature lower. PLEAS RATE THIS!

Jun 09, 2008 | Whirlpool Refrigerators

Not finding what you are looking for?
Whirlpool GB9SHKXL Bottom Freezer Refrigerator Logo

264 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4655 Answers

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides