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Check and see if there is a cup in the top of the agitator. Some machines have you put it there, turning back and forth during wash doesn't bother it, but the spin to empty the wash water causes the softener to go out through slots in the top of the cup and be held in the agitator. when it stops the softener drains into the tub, ready for the rinse cycle.
you can try putting a dishwashing tablet in it with some hot water and let it sit overnight ...the tablet has something in it made to desolve build up for water ,soap,ect...and it safe to the washer and to you too.I used one in my water drain on a water in the door ice box worked like a charm.
Take the dispenser out the washer and clean it very good. Pull the caps off and make sure no fabric softner is hanging around the hole. The unit uses a siphon effect to drain the compartments. It's normal to have some water left over tho. Just not full of water.
I had this same problem. I found a repair manual online and found out how to get into Service Test Mode. There is a test (t12) for the dispenser motor/mechanise. Running this test basically just runs water through each of the dispenser compartments (prewash, wash, bleach, fabric softner). All ran fine - no error codes. I continued to run the test on the fabric softner dispenser repeatedly and after 5-10 cycles it started draining properly. I think a tube (or valve or opening) was just clogged with the built up softner. I also put some vinegar in the compartment a time or two just to clean out any residue. Be careful with the Service Test Mode - read directions carefully - the manual warns that if you don't get out of it corretly that it can lock up you washer.
Remove the dispenser tray. Inspect the area just above the fabric softener portion of the dispenser. There should be a series of holes where water feeds into the tray during the rinse cycle. Sometimes these holes become clogged with fabric softener residue. If the holes are clogged, water will never dispense the fabric softener out and it will stay in the tray. If you take some cotton swabs and meticulously clean all the holes out, I bet your problem will go away. Let me know if this was helpful to you.