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Re: How to set the number of rings before the machin...
Log into your Vonage account and change the number of rings or seconds to intercept for VM. In my Packet8 service, I can set a number of parameters for dual ring, intercept, and/or turn voice mail on and off. The last time I worked on a customer's Vonage we could do the same.
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Maybe the answering machine is set to pick up at say"5 rings" and the voice mail is set to pickup at "4 rings" . Change the voicemail setting to a higher setting than the answering machine. That may be the problem.
The 6041 isn't an answering machine. It will ring until you pick up, an answering machine or voicemail system picks up, or the caller hangs up.
Please refer to the documentation for whatever answering machine or voicemail system you have on your phone line. If you require further assistance, please add a comment to this question and specify the answering machine or voicemail system.
This happens when the number of rings to answer of the provider voicemail is less than the number of rings to answer that the answer machine is set for. For example: if your provider voicemail rings to answer is set for 3 rings and the answer machine is set for 4 rings then the voicemail answers before the 4th ring, therefore the answer machine will never get a message. I would call the service provider's customer service number and request they increase the rings to answer above the number of rings to answer that the answer machine is set for. If you don't want voicemail to answer any calls(when your line is busy or when the answer machine is turned off) ask your service provider to disable voicemail.
The unit announces the rings to answer. To change,
press NEXT or PREVIOUS. To set and go on to the next
item, press SET.
1. Press and release NEXT or PREVIOUS until the unit
announces and displays the correct number of rings
for the answerer to pick up.
2. Once the rings to answer is set, press SET to enter
the incoming message length menu.
From the main menu select the Voice Mail option in Voice mail select Ring Delay in Ring Delay you can choose the delay time before Answering Machine pick up the phone from 0 to 30 secend.Reza from Iran
you have both the fax machine and the answering machine on the same phone line. The fax machine and the answering machine are set to answer in a certain number of rings. In your case the fax machine is set to answer the line in less rings than the answering machine. You have to increase the number of rings of your fax so that the answering machine will work.
You can adjust the Answer Delay time by going to Menu then DTAD. Adjust the Answer Delay under this menu... 6 seconds per one ring.
If you have auto attendant set up to answer for you in a multiline system, set that delay accordingly. That will be the first system to pick up, You should set up one auto attendant for every voice line coming into your phones.