Question about Canon Pixma MP500 All-In-One InkJet Printer

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Printer says paper jam but there is none

The paper in the MP500 jammed. I cleared it but the window still says jam. I disconnected and restarted but still says paper jam. Any ideas?

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  • Keitel93 Feb 16, 2009

    mine says paper jam, but there was never paper jammed. I wanted two copies of something printed, it gave me one with no problem and then sent another paper through with nothing on it. I dusted, checked inside all the covers, switches etc...there is nothing in there that I can see or feel.

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Look Inside of each cover on the printer & see if there is a small piece of paper inside. Also, check if there is loose dust from the paper built up by the sensor switches. If none of these work, try flipping the sensor switches manually. Sometimes these get stuck in a particular bad paper jam.

Posted on Feb 12, 2009

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2 Answers

My Canon Pixma MP600R insists that paper is jamed in machine, despite the fact that jam has been cleared and paper is being ejected when machine is switched on


The simplest thing would be to try unplugging the printer from the power source. Let it rest for 5 - 10 minutes then plug back in to the power supply and see if that resolves the problem.

If not you are going to need to do a thorugh inspection to verify that all paper remnants have been removed.

The following is for the MP600:

Issue: ERROR LCD: The paper is jammed. Clear the paper and press [OK].
Solution: Removing paper jams MP600


Removing Obstructions or Jammed Paper If [Paper output slot - The paper is jammed. Clear the paper and press OK] appears on the LCD, follow this procedure to clear the paper jam Clearing paper jams from the auto sheet feeder (ASF) or paper output slot
Clearing paper jams inside the printer
Clearing credit card-sized or 4" x 6" paper jammed inside the printer

ASF / Paper Output Slot
  1. Turn off the printer.

  2. Remove paper from the ASF.

  3. Gently pull the jammed paper out.
    1. If paper is visible from the ASF, use both hands to pull the paper out slowly.
    2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

      05sj00147_03.jpg
      The above illustration shows a PIXMA MP500.

  4. If the paper tears and a piece of that remains inside the printer, open the scanning unit (printer cover) and remove the paper from inside the printer.

    Note:
    Be careful not to touch the components inside the printer.


  5. Turn on the printer and confirm that the Alarm light is off.
    (If the jammed paper remains in the printer, the paper may be automatically ejected.)

  6. Load paper back into the ASF.

  7. Press to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.

Top
Paper jams inside the printer

  1. Turn off the printer and disconnect the power cord and USB cable.

  2. Remove the jammed paper slowly using the following procedure.
    1. Open the rear cover to check if the paper is jammed.

      05sj00147_04.jpg
    2. Pull out the cassette and check if the paper is jammed inside the cassette area.

      05sj00147_05.jpg
    3. Stand the printer with the left side down, holding the document cover.
    4. Press the tabs together and pull the green cover toward you.
    5. Check if the paper is jammed.
      (If you were not doing Duplex printing, you do not have to follow this procedure.)

      mp600_bottomcover.gif

    6. Close the green cover and place the printer back to a normal position.
  3. Reconnect the power cord and power on the printer. Confirm the Alarm light is off.

  4. Load paper back into the ASF or cassette.

  5. Press to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.

Top

Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.

  1. Turn off the printer.

  2. Load the same paper type that is jammed inside the printer in portrait orientation.

    05sj00147_01.jpg

  3. Power on the printer.
    The paper stock in the ASF will automatically feed the jammed paper from the printer.

  4. To resume printing, load the paper in portrait orientation.

If 4" x 6" sized paper was loaded in landscape orientation in the cassette and did not eject (exit), please follow this procedure.
  1. Turn off the printer.

  2. Open the rear cover.

  3. Fold in four a piece of letter-sized plain paper.

  4. Push in the folded paper until it hits the jammed paper.

    05sj00147_02.jpg

  5. If the jammed paper is visible from inside the printer area, pull it out and proceed to step 7.

  6. If the jammed paper cannot be pulled out, push in the folder paper from the rear so the jammed paper is in between the feed rollers.

  7. Pull out the folded paper and close the rear cover.

  8. Power on the printer and confirm that the Alarm light is off.
    The jammed paper should automatically eject.

  9. To resume printing, load the paper in portrait orientation.


Trust this is helpful.

Dec 10, 2010 | Canon PIXMA MP600 all-In-One InkJet...

2 Answers

Hi, there is continous paper jam flashing light indicated at the printer (epson 600). i have checked but i found nothing jammed. i wounder i could be the reason. your support is...


Sorry - no solution, except to perhaps agree with the guy who says throw it out the window. I only wish I wasn't just on the first floor. This thing does more jamming than printing. It claims a jam when there is none. Infuriating.

Nov 06, 2010 | Epson WorkForce 600 All-In-One InkJet...

2 Answers

Printer says paper jam when there is none


The printer may have an optical paper reader near the print head.

If you can, remove any plastic covers and blow out the head area with compressed air.

The optical reader may be located somewhere else also.

They get covered with paper dust and think its a paper jam.
Blow out all areas of printer.

Dec 22, 2009 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Canon error code 6000 in mx308


please help me. i have canon print mx308. the have paper jams. paper has the full out from print. how i can finish the problems?

Jul 25, 2009 | Canon Pixma MP450 All-In-One InkJet...

1 Answer

Paper jam


You can access Canon online support info here. Enter paper jam as a search, then choose #4 to remove the obstruction.
Also see this:
Issue: Paper is jammed inside the printer
Solution: Removing paper jams MP600

Removing Obstructions or Jammed Paper If [Paper output slot - The paper is jammed. Clear the paper and press OK] appears on the LCD, follow this procedure to clear the paper jam Clearing paper jams from the auto sheet feeder (ASF) or paper output slot
Clearing paper jams inside the printer
Clearing credit card-sized or 4" x 6" paper jammed inside the printer

ASF / Paper Output Slot
  1. Turn off the printer.

  2. Remove paper from the ASF.

  3. Gently pull the jammed paper out.
    1. If paper is visible from the ASF, use both hands to pull the paper out slowly.
    2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

      05sj00147_03.jpg
      The above illustration shows a PIXMA MP500.

  4. If the paper tears and a piece of that remains inside the printer, open the scanning unit (printer cover) and remove the paper from inside the printer.

    Note:
    Be careful not to touch the components inside the printer.


  5. Turn on the printer and confirm that the Alarm light is off.
    (If the jammed paper remains in the printer, the paper may be automatically ejected.)

  6. Load paper back into the ASF.

  7. Press <OK> to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.
Top
Paper jams inside the printer
  1. Turn off the printer and disconnect the power cord and USB cable.

  2. Remove the jammed paper slowly using the following procedure.
    1. Open the rear cover to check if the paper is jammed.

      05sj00147_04.jpg
    2. Pull out the cassette and check if the paper is jammed inside the cassette area.

      05sj00147_05.jpg
    3. Stand the printer with the left side down, holding the document cover.
    4. Press the tabs together and pull the green cover toward you.
    5. Check if the paper is jammed.
      (If you were not doing Duplex printing, you do not have to follow this procedure.)

      mp600_bottomcover.gif

    6. Close the green cover and place the printer back to a normal position.
  3. Reconnect the power cord and power on the printer. Confirm the Alarm light is off.

  4. Load paper back into the ASF or cassette.

  5. Press <OK> to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.
Top

Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.
  1. Turn off the printer.

  2. Load the same paper type that is jammed inside the printer in portrait orientation.

    05sj00147_01.jpg

  3. Power on the printer.
    The paper stock in the ASF will automatically feed the jammed paper from the printer.

  4. To resume printing, load the paper in portrait orientation.

If 4" x 6" sized paper was loaded in landscape orientation in the cassette and did not eject (exit), please follow this procedure.
  1. Turn off the printer.

  2. Open the rear cover.

  3. Fold in four a piece of letter-sized plain paper.

  4. Push in the folded paper until it hits the jammed paper.

    05sj00147_02.jpg

  5. If the jammed paper is visible from inside the printer area, pull it out and proceed to step 7.

  6. If the jammed paper cannot be pulled out, push in the folder paper from the rear so the jammed paper is in between the feed rollers.

  7. Pull out the folded paper and close the rear cover.

  8. Power on the printer and confirm that the Alarm light is off.
    The jammed paper should automatically eject.

  9. To resume printing, load the paper in portrait orientation.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jun 22, 2009 | Canon PIXMA MP600 all-In-One InkJet...

1 Answer

Printer wil not print there is a err 6a00


Your A600 is a paper path error, usually related to the purge unit. Try checking the purge unit for paper stuck in it.
          To say in detail ERR 6A00 is a Canon generic code for paper path jam. Some where in the paper path a sensor is activated indicating paper jam so the printer will give off a 6A00 code. As a Canon tech, I usually find the code, almost 90% of the time, is related to the purge unit being jammed with something and not being able to move. Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like.The offending item needs to be removed or the purge unit needs replacement.            The purge unit is a plastic assembly (on the right side of the printer where the print head homes) that is spring loaded on rides on a rail. move it back and forth about 5 times, close everything up, and restart. Note the the purge unit is NOT the print head! to be more specific: Take out all the ink cartridge, push the cartridge holder back and forth and clean the inside without taking it apart.
            Incidently, the 6A00 error pertains to all Canon printers made in the last several years, its not just used in one model. And its always a paper path error or purge unit. here goes, the purge unit.

Plz rate this solution.. thank you..

Apr 08, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Hp 8250 printer paper jam?


If you've unplugged the printer and restarted the PC, you may have to uninstall the driver and reinstall it.

Jan 04, 2009 | HP - HP Photosmart 8250 printer

1 Answer

Error 6A00


The 6A00 is a Canon generic code for paper path jam.

Solution 1:
Move the printhead carriage back and forth a few times.

Solution 2:
Check the purge unit: Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like.

Solution 3:
Press the ink pads down in the purge unit.

May 30, 2008 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

False Paper Jam


Hello,

 

My name is Vikram Kumar Thumu, from India-Hyderabad. I have seen your message on the issue related to Paper Jam error messages even though there is no paper jam in printer . I would like to provide my suggestions on the issue. I hope that this should work for you and will resolve the issue.

 

This issue could happen if there is an issue with any small paper jam in the Printer, or due to the communicational issue .

 

To isolate the issue, I recommend you to perform below steps.

 

Steps are:

--------------

 

1. Power OFF printer and then please Disconnect the Printer from Computer and then disconnect the Power cable of Printer from wall outlet.

 

2. Check thoroughly in Printer that there is no small piece of paper in the Printer.

 

3. Let the Printer be disconnected and idle for 5 minutes.

 

Meanwhile please perform further steps on Computer.

 

  Note: The below steps are applicable if you are using WINDOWS 2000/XP/VIsta Operating system in  your PC

 

  Steps are:

--------------------

 Perform the below steps to restart the print spooler :

1. Click Start>Run

2. Type services.msc

3. Click OK

4. A Window will pop up with so many services listed.

5. Scroll down to locate "print spooler" in the list, right click on it and click "Restart"

6. Restart the Computer.

 

Once if you are done with steps, please connect the Printer and then Power ON Printer and check the issue.

 

This should resolve the issue for you.

 

 If you need any further assistance on the issue, you can mail me at thumuvikram@rediffmail.com . I'll be glad to help you.

 

Bye.

Oct 15, 2007 | Canon PIXMA MP530 All-In-One InkJet...

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