Question about Canon Pixma MP500 All-In-One InkJet Printer
The paper in the MP500 jammed. I cleared it but the window still says jam. I disconnected and restarted but still says paper jam. Any ideas?
Look Inside of each cover on the printer & see if there is a small piece of paper inside. Also, check if there is loose dust from the paper built up by the sensor switches. If none of these work, try flipping the sensor switches manually. Sometimes these get stuck in a particular bad paper jam.
Posted on Feb 12, 2009
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Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.
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My name is Vikram Kumar Thumu, from India-Hyderabad. I have seen your message on the issue related to Paper Jam error messages even though there is no paper jam in printer . I would like to provide my suggestions on the issue. I hope that this should work for you and will resolve the issue.
This issue could happen if there is an issue with any small paper jam in the Printer, or due to the communicational issue .
To isolate the issue, I recommend you to perform below steps.
1. Power OFF printer and then please Disconnect the Printer from Computer and then disconnect the Power cable of Printer from wall outlet.
2. Check thoroughly in Printer that there is no small piece of paper in the Printer.
3. Let the Printer be disconnected and idle for 5 minutes.
Meanwhile please perform further steps on Computer.
Note: The below steps are applicable if you are using WINDOWS 2000/XP/VIsta Operating system in your PC
Perform the below steps to restart the print spooler :
1. Click Start>Run
2. Type services.msc
3. Click OK
4. A Window will pop up with so many services listed.
5. Scroll down to locate "print spooler" in the list, right click on it and click "Restart"
6. Restart the Computer.
Once if you are done with steps, please connect the Printer and then Power ON Printer and check the issue.
This should resolve the issue for you.
If you need any further assistance on the issue, you can mail me at email@example.com . I'll be glad to help you.
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