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like anyother keychai i guess it's a micro USB or other sub usb connection , plug the usb cable into the keychain on one end and at the other end connect your computer, after few seconds of driver installation you should have a removeble drive appera at my computer , thats you keychain
Hope this helps Samantha :)
It should be listed ethier under my computer or down near the clock on the remove hardware safely wizard. That icon looks like a card with an arrow over it.
From the start bar, open "My Computer."
Double click the keychain; It may be listed under a generic name like removable disk F: then double click the Viewer/picture icon.
With the software open, click on Load to view all images.
If the screen is empty, no photos are stored in memory.
To add a new image into the Click Add Image images have to be .jpg, .bmp or .gif
If the device is not listed, uninstall the software. Totally shut down without the keychain in the usb.
Plug the keychain into a main usb, not a router. Turn your computer back on. Turn off virus programs. Reinstall using hardware wizard and load the software when the wizard asks drivers.
If the hardware isn't identified, run the wizard from the control panel add remove hardware.
This is the best I can do with no OS or product name. I hope it helps. I can help others better in the future if you rate this answer because it will help me know if I'm on the right track. Thanks, have a good new year.
Are you trying to load multiple photos at a time? try a single if so. Your photos may be to large for the keychain to support, try a couple jpeg files off the internet or small photo files that come in email. If those load, format the keychain and reduce the size of your photos
I found this on an Amazon review. I hope it works for you:
1) Install the software on the CD (although the application won't open just yet)
2) Plug in the usb cable into the pc and the keychain and wait a minute (nothing happened here for me)
3) Unplug the cable that goes into the keychain, and then plug it
back in. On the keychain screen, an option menu should come up that
allows you to select either to power the keychain or to update the
keychain via usb. Select the update option. (Note that drivers might
install before this or maybe it found the driver I downloaded at the
4) Now that you have selected the update option, you can now open
the program that was installed off of the cd. Select the pictures you
want, move them over, and then download them to the keychain.
I got a keychain for Christmas from Walgreen's and I must have accidently thrown away instructions if there were any. I plug it up to the computer with the provided USB cable and nothing registers on the computer that there is something connected. How do I download pics?
My husband is now enjoying his gift. I changed USB cords and and downloaded the software from the the www.customercare.com and then connected the USB cord back into my computer and it worked fine It was easy after that. I am now getting ready to purchase one for myself. Thank You