Question about Motorola Mobility Moto Q

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Moto Q Sprint Phone wont turn on

It will bring up the charging screen when i plug it into the charger but once i hit the power button it wont go past my sprint screen..... what do i do i need an answer asap
please and thank you

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3 ways to solve it:

1.) Take out and put battery back in.

2.) Plug into a wall or car charger but not a PC USB charger. This does not work with PC USB connection for some reason.

3.) Hold red on/off button to force a reset.

4.) The big battery icon should appear on screen.

5.) Let charge until mostly or fully charged.

7.) Turn on phone. It should boot.

2 - Hard Reset

To perform the hard reset, hold down the center select button in the middle of the D-pad/joypad (the raised silver one.) Then, continuing to hold it for at least five seconds, press the power button to allow the device to power up. Continue to hold the select button until you get a screen which asks if you want to perform the master reset. Let go of the select button, and press the appropriate soft action key to respond yes.
REMEMBER! A hard reset erases ALL of your data!!! This is why the Backup is so important.

You could get Sprite Backup. In addition, install it to your Storage Card and save your backups there as well. That way you can restore on the road without a PC.

3 - Update your phone's firmware

Posted on Feb 11, 2009

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