Question about Motorola Mobility Moto Q

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Moto Q Sprint Phone wont turn on

It will bring up the charging screen when i plug it into the charger but once i hit the power button it wont go past my sprint screen..... what do i do i need an answer asap
please and thank you

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3 ways to solve it:

1.) Take out and put battery back in.

2.) Plug into a wall or car charger but not a PC USB charger. This does not work with PC USB connection for some reason.

3.) Hold red on/off button to force a reset.

4.) The big battery icon should appear on screen.

5.) Let charge until mostly or fully charged.

7.) Turn on phone. It should boot.

2 - Hard Reset

To perform the hard reset, hold down the center select button in the middle of the D-pad/joypad (the raised silver one.) Then, continuing to hold it for at least five seconds, press the power button to allow the device to power up. Continue to hold the select button until you get a screen which asks if you want to perform the master reset. Let go of the select button, and press the appropriate soft action key to respond yes.
REMEMBER! A hard reset erases ALL of your data!!! This is why the Backup is so important.

You could get Sprite Backup. In addition, install it to your Storage Card and save your backups there as well. That way you can restore on the road without a PC.

3 - Update your phone's firmware

Posted on Feb 11, 2009

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Use a needle nose plier and squueze the mini usb tip on the chargerslightly...very slightly. This will give it a "tighter" fit when you plug it into your phone. Make sure it's unplugged from the wall when you are doing this =).

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

Oct 09, 2012 | Motorola Mobility Moto Q

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