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Cant open the install.exe file on the software cd

Software cd doesn't start up automatically so by double clicking on the cd file and opening file 'installation instructions.txt'  it says to double click on 'install.exe' (in the installation instructions it suggests downlaoding adobe to read this) after downloading adobe, it still doesn't open with the following message:
 "adobe reader could not open the file 'install.exe' because it is not a supported file type or because the file has been damaged"
hope you can help, not even got the software running and i've got a problem!

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  • sophie_butte Feb 11, 2009

    oh i should also add im using a mac os x 10.4.11

  • sophie_butte Feb 11, 2009

    okay solved it myself! best thing to do is download the audacity software from their own website for free! yaay

  • sophie_butte Feb 12, 2009

    argh this is really difficult to do! i dont know if its just a dodgy disc but it does say its for mac.. 
    anyway, i downloaded it off the internet in the end but it looks really complicated i tried recording and it recorded background noise too can someone please just give me some straightforward instructions on how the thing works and how to transfer it to itunes etc?
    sorry im probably missing something really obvious im just not tech savvy enough!
    also there was EZ audio converter on the software cd (for mac) which sounds 'EZier' to use but that wouldn't open either and couldnt get it off the internet :(

  • Hardtack
    Hardtack May 11, 2010

    Please explain what you a re trying to accomplish here, and include what you have done to accomplish it. Maybe I can help you get your end result. Your problem has changed alot over the last few posts.

  • Hardtack
    Hardtack May 11, 2010

    Is the software even for Mac? Sounds like you are trying to install PC software.



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  • 104 Answers

Adobe is generally only for files that end in ".pdf" for a ".exe" file you really should always be able to just double click it with your left mouse button.

and yes, install.exe is the correct file to get things going if they don't start automatically.

Posted on Feb 12, 2009


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You are facing terrible problem with that error message.. However we can try to fix it. There are few methods you can do..

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Step one: Uninstall the software
Even if the HP software did not install successfully, there might be elements of the software installed on your computer. Use your product software CD to remove the HP software. If you no longer have the product software CD, skip to Method two: Uninstall the software without the product software CD .
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Insert the product software CD into the computer's CD drive.
If the Welcome to HP screen opens, click Cancel or Exit .
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Method two: Uninstall the software without the product software CD
If you do not have the product software CD, you can download the software from the HP Web site, and then use the downloaded file to perform the uninstall procedure.

Open a new window to browse to the Select Software and Drivers page:
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The File Download - Security Warning window opens. Click Save , and then browse to the location on your computer where you want to save the file. Consider saving the file to your desktop for easy reference later in these steps.
Click Save . The software downloads to your computer.
When the file downloads, double-click the icon for the downloaded file.
When the installation screen launches, click Exit .
On the Windows taskbar, click Start , and then click Search .
Under What do you want to search for? , click All files and folders .
Type Uninstall_L2 in the first search box, and then click Search .
Double-click the Uninstall_L2.bat file. If there is more than one file in the search results, expand the In Folder column, and look for the file that is located in the Temp folder with 7zXXX.tmp in the filename (XXX varies by driver version). The HP uninstaller opens.
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Follow the on-screen instructions to complete the software removal.

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Click Start , and then click Run .
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Click Edit , click Select All , and then press the Delete key to delete the files.
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Step three: Temporarily turn off startup programs
Follow these steps to turn off the Terminate and Stay Resident (TSR) programs running in the background on the operating system. These programs activate computer utilities like antivirus software, but are not required for the computer to function. Occasionally, TSRs prevent the product software from installing correctly. In Windows XP, the MSCONFIG utility prevents TSR programs and services from starting.

Click Start , and then click Run . In the Open dialog box, type msconfig , and then click OK .
Click the General tab.
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Click Selective Startup .
If there is a check mark next to Load Startup Items , click to clear it.
Click the Services tab, and then select the Hide All Microsoft Services check box.
Click Disable All to clear all the check boxes on the list.
Click Apply , and then click Close .
NOTE: If an 'Access is denied ' error message displays on the computer when you make changes, click OK , and then continue. The message does not prevent you from making changes.
Click Restart to apply the changes.

Step four: Reinstall the software
Use one of the following methods to reinstall the software.
Method one: Install the software with the product software CD
If you have the product software CD, follow these steps to reinstall the software. If you downloaded the software, skip to Method two: Reinstall the downloaded software .

Insert the product software CD into the computer’s CD drive. The software installer starts automatically. If the Install Wizard does not start automatically, click Start , click My Computer , and then double-click the CD drive.
On the CD menu, click Install Printer Driver .
Follow the on-screen instructions to complete the software installation, and then proceed to the next step.

Method two: Reinstall the downloaded software

Browse to the folder where you saved the downloaded file, and then click it. The file name ends in .exe .
You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
When the installation screen opens, click Install .
Follow the on-screen instructions to complete the installation, and then proceed to the next step.

Step five: Re-enable startup programs

On the taskbar, click Start , and then click Run .
In the Open dialog box, type msconfig , and then click OK . The System Configuration Utility window opens.
Click the Startup tab.
Select the check box next to programs that should run when the computer is turned on (refer to the notes that you took earlier in this document).
CAUTION: Do not disable any Microsoft services.
If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup check box.
Click Apply , click OK , and then click Exit without restart .

Step six: Install the HP software update

Right-click this link, HP Critical Update , and then select Open Link in New Window .
Thoroughly review the information on the download information page, and then follow the on-screen instructions to download and install the software.
Restart the computer and the product.

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