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Trojan virus from dvd bought at best buy

I got a Pc dvd game i got at best buy called combat wings battle of britain with two bonus games on it.one was www2 pacific heroes the other one was combat wings which has the virus on it its called generic.dx ( Trojan). my McAfee virus scan got it and would not download it.I took it back to best buy and they would not give my money back .just a new dvd. I told them no I need a virus remover tool so if it comes back it wont cost me anything. they said no.
The maker of the dvd is navarre.told me to e-mail city-interactive
the distributor's is city-interactive -will not answer my e-mail .
best buy said they are not liable for the dvd.
What do I do. ANY HELP.
Richard Nelson
e-mail - rcnelson57@att.net

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  • Anonymous Mar 20, 2009

    A similar thing occurred when I installed Battle Of Britain, also purchased from Best Buy. However, I use AVG anti-virus and it reported a Tojan Horse called Generic13.AUY. I am going to try to return the software to my local Best Buy.

  • Anonymous Mar 28, 2009

    I have the same problem and recieved an email back from city-interactive directing me to one of thier support web pages:



    "Please visit our site, there You can read about this problem.
    http://www.city-interactive.com/en/aktua...
    Also we want to apologise for the difficulties caused by this situation."



    Unfortunately, the web page does not display well in either Firefox.v3 or IE.v7... which I sent them an email about...



    So, no firm resolution yet... I expect the false positive is the case...

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I also got this DVD combo package and got the virus warning. Did some serious digging. It is not the game, it is a loader that the developer has added to the combo version of it. The solution is easy. I did it for myself and a friend with the same issue.

1 Turn off your anti-virus (to avoid the warning).

2 Use explorer to navigate to the installed directory. I think it is c:\\program files\city-interactive\game name....

3 find the file listed as "game.exe" this is the loader. Delete it!

4 find the file listed as "game.bin" and rename it "game.exe". This is the real game program file.

5 repeat for the other game that is giving same problem.

6 Reboot and restart you'r anti-virus

7 enjoy your game!

Posted on May 30, 2009

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Hi,
I had a similar issue with another city interactive game (that I also bought from best buy...). The game is combat wing battle of Britain. The game came with two extras, combat wing et wwII pacific heroes.
When I tried installing the extra game Combat wing, my anti virus software (avast) raised an alarm that one of the file contains a trojan virus:

File: C:\Program Files\City Interactive\Combat Wings FR\is-V8P2K.tmp
Name of virus: Win32:Trojan-gen
Type of virus: Virus/Ver (worm)

I have tried contact them by e-mail several time but did not get any reponse yet. Actually the automatic confirmation e-mail I got back came in some eastern Europe language (may be Polish).

It does help you but tend to confirm there seems to be an issue with their programming.

Best regards

Posted on Dec 02, 2009

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It is possible your disc is infected but unlikely.
Download and update Malwarebytes http://malwarebytes.org/mbam.php

Place the disc in the drive but do not run.Right click the drive from My Computer and scan with Malwarebytes,if the trojan exists...Mbam will deal with it for now and produce a log...please post the contents of the log back here if found positive.

Can you confirm if you have any p2p software installed ? such as Frostwire/Kazza etc...

Posted on Feb 11, 2009

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It's very unusual that a software developer has a virus on their cd. You probably have what is called a false positive from McAfee antivirus. I can only speculate that what is being installed is some form of auto updater, or maybe a program to allow you acees to play online. McAfee sees this as a potential threat because of the way it is implanting itself into your system, and the way it is handling various resources. Hence the generic.dx label. McAfee really doesn't know what it is, but thinks it is suspicious. I suggest you write the software company and tell them your story, they may be able to clear things up for you.
I would think this software is most likely harmless, and you may have to turn off McAfee while installing it.

Posted on Feb 11, 2009

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