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Remove original document from document processor

Trying to set up new copier, printer, scaner etc. and this is what it tells me on the copier window

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  • laurabacutie Feb 12, 2009

    The error light is on flashing red and on the window is where it says remove original from document processor. This is a new coppier, printer, scaner and fax also will do photos and I'm trying to connect it to my computer and after we turned it on thats what it did.

  • laurabacutie Feb 12, 2009

    vista

  • DEKR
    DEKR May 11, 2010

    can you please give me more info

    what message are you getting

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  • Contributor
  • 34 Answers

Have you tried uninstalling all of it again and try to do it from scratc, you may go to add and remove programs and remove the software that came with the printer, copier, fax machine and also remove it from the Device manager, you can either right click on (my computer) and click on manage and then you sill see Device Manager and remove the printer, scanner, copier. or you may also go to the Control panel>system>Hardware>Device Manager. then restart your desktop and start the install again, first insert the CD for the printer, scanner, copier... run all the setup from there then plug in the printer...

Posted on Feb 12, 2009

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Okay i imagine you have software
control panel add/remove
uninstall any old printers/scanners/copiers
also uninstall the printer you just added
restart your system make sure new printer plugs are in correct
then reinstall your software before trying to use restart system
please let me know what happens
what version of windows do you have

Posted on Feb 12, 2009

  • DEKR
    DEKR Feb 12, 2009

    did you make sure the new printer supports vista

    just follow instructions i previously sent and let me know

  • DEKR
    DEKR Feb 12, 2009

    do you still need help has your problem been solved

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