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I don't know about why it is not acknowledging that you have placed anything up there to be copied, but when mine would not pull paper, I cleaned the rollers with Q-Tips and water or rubbing alcohol. It would then pull the paper through. I do this when it won't pull from the lower paper tray too. Hope it helps!
You need first to take the printer apart and clean the rollers and make sure no foregn object is causing the problem and after that after cleaning and still have problem reller replacement maybe needed....
We have a 6210 at work, must be similar though.
Make sure you have blank paper in tray,
Put piece you want copy of face down on scan glass, close lid, hit copy, it takes a minute to wake up.
Or put piece you want copied in auto-feed face up, hit copy, it takes a while to wake up, seems as though it is not working, then it will.
You have a dirty scanner glass strip. If you open the cover like you are going to scan a book on the lft side you will see a strip of glass separate from the larger piece. This glass is the area use when you use the paper feed assembly. Dampen a piece of paper towel with window cleaner and wipe the glass strip. You may need to clean it several times if there is dried ink or something on it. Allow about 2 minutes to dry and then copy or scan something and it should be much better.
lift the feed area and look at the small glass plate where the auto feed paper is actually scanned. That needs a good cleaning. Since the paper runs across it even a tiny little obstruction such as paper left from a paper jam or a dot of ink from that pen you used to unstick that last paper jam (maybe its just me??). That one dot turns into a line when the paper rolls across it. Clean well and the line will dissappear.
If the lines are vertical (in the direction the ADF feeds, 11in long for 8 1/2 by 11) You can try cleaning the glass the scanner uses when it's using the document feeder. Pull up the top left part of the printer where the documents feed, there's a little rib in the middle of the side to help you do this, then simply pull up the assembly underneath with all the rollers in it, you should see about an inch of glass underneath and a centimeter long strip of white plastic on the assembly (this serves as the white background when feeding slimmer papers) Clean them both. I'd recomend any glass cleaner, just don't spray it in there, spray it onto a cloth.
Yes, I have had the same problem at times. The best solution is to 'fan' the paper well (put air between the sheets) BEFORE putting it in the tray. Also, tap down the front edge of paper (that enters the printer) to align the sheets better. You can also clean the rollers with a damp rag to help traction. Hope this helps!