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Problem solved 1/25/10: went to www.crock-pot.com/customerservice and started reading. Stoneware liners are usable in ovens and microwaves (up to 400 deg), and range tops. It didn't say to, but I plan to put a wire grid (as used for some double-boilers) to avoid direct heat.
sounds like the thermo is not controling the tempt . the heat should bi inside . although the outer may get very hot it should not be as hot as you stated . now if some washed it. and gave it a good dunking then the insul may me wet and the bottom get's to hot. this will require serviceing . ****
Yes, it's not unusual for the outside to be too hot to touch. A slow cooker won't get as hot as a bare burner on the stove, but it still gets hot enough to cook meat. The outside has a bit of insulation, but it still may get hot enough to cause pain, melt a bread bag, etc. Be sure and place it where no one will accidentally touch it.
I have a round, forest green stoneware liner for a Rival crock pot. The liner has no divider. The liner has no chips or cracks. Sorry but I cannot remember to which model number this stoneware liner fit; but I can tell you that the Rival crock pot I had was either a 5 to 6 quart and it fit a plastic lid.