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Try going into Printing Preferences in the Kodak Printer Program and perform Maintenance.
You do not say which operating system you are using.
Start > (Control Panel) > (Category View) Printer > right click on the Kodak icon > Printing Preferences > Maintenance > Nozzle Check > Head Cleaning > test print > repeat nozzle check, head cleaning & test printing until problem is gone.
If this does not fix the problem, replace the black cartridge > head cleaning > test print.
You might need to perform head cleaning after every cartridge change.
I think the printhead is already defective since you tried using a non kodak ink the big difference is the viscosity of a non kodak ink is diff. w/ the original giving more load to the printhead and making it defective.
you can contact support at
The head is either blocked more than you can clean off, ehich happens and the only solution is a new head or printer, or the print cartridge you fitted is not recognised and is not being switched on by the printer to use. Use a Kodak print cartridge if you have used a compatible version and see if this works.
Sounds like there is a problem with your printhead. You need to clean it using the printer itself (menu -- clean printhead -- deep clean). If this does not work, go to kodak.com/go/itg to get your printhead replaced, free of charge.
It sounds like the print head is not functioning. If you have taken it out and cleaned it already (the print head) and it still doesn't work you will have to call kodak to request a new print head. They will ship one to you free of charge. If you let them know about how much ink you have wasted from cleaning they will also send you new ink cartridges. They may ask you to perform all the steps from the troubleshooting guides again, just do it again. They seem to follow a script when calling for support so just humor them by doing the same things you have already done a dozen times. Kodak needs to start selling the print heads at Best Buy right next to the ink cartridges! It seems like tons of people have had the same issues with the print heads.