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Before loading the paper, you need to hold the stack of paper, and then tap it to make the stack even on all sides. Ensure that the paper adjusters on the tray are positioned in a right manner. Push the stack of paper into the tray until it stops. Never try to force the paper too far in the tray.
Hi, the only suggestion I could give you is to look where the paper leaves the tray to make sure there are no pieces from a paper jam. Some people even tried using a vacuum cleaner to try cleaning it out.
Other suggestion is to make sure you have the proper paper size selected. Start, control panel, printers, your printer, printer preferences.
The mechanism that lifts the paper in the In tray up to the paper wheels may either be jammed or broken.
Red Error Light Stays OnThe following conditions can cause the On Line LED to glow solid red:
Printer paper is jammed inside your printer.
A cover is not be closed properly.
The toner cartridge is not inserted properly and needs to be reinstalled.
The toner cartridge is running low.
There is no paper in the paper tray.
The paper inside the paper tray is not be installed correctly.
Red Error Light BlinksIf your printer's On Line LED is blinking red, your printer's toner is exhausted and needs to be replaced. On Line and Error Light Blink Simultaneously If your printer's On Line and Toner Save LEDs blink simultaneously, your printer requires service.
LED pattern Possible Problems and Solutions Your system has some problems. If this problem occurs, contact your service representative. On Line/Error LED lights red • Paper jam occurs. To solve the problem, see “Clearing Paper Jams” on page 5.6. • The front cover is open. Close the front cover. • Paper tray is empty. Load the paper in the Tray. • The toner cartridge is out of toner. Remove the old toner cartridge and install a new one. See “Installing the Toner Cartridge” on page 2.4. • You pressed the Cancel button while the printer is receiving data. • In Manual Feed mode, there is no paper in the manual tray. Load paper into the manual tray. • If the printer is receiving data, the On Line/Error LED slowly blinks green. • If the printer is printing the received data, the On Line/ Error LED blinks green fast.