Question about Nortel Norstar 16-Line PBX Speakerphone

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We have Nortel phone M7324. When we call the voice mail it says "This mailbox is not accepting voice messages good bye. Can you help me with fixing this issue?

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Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis. for more proper deatails click the link and read all the instructions step by step http://www.blackboxmac.com/at_your_service/asp/faqs.asp
thanks.

Posted on Feb 11, 2009

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Check out the settings it would be disabled or turned of for that particular function of mail box for accepting voice mails.

Posted on Feb 11, 2009

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Try to reset your phone as default.

Posted on Feb 11, 2009

  • rockfixya
    rockfixya Feb 11, 2009

    reset the password of your  Norstar Voice Mail mailbox>>
    Press Feature 983. 
    Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by Password (default 0000). 
    Press MBOX. 
    Press CHNG. 
    Enter the mailbox number. 
    Press RESET. The password has been reset to default (0000).

    and check again.
    Tanks

  • rockfixya
    rockfixya Feb 11, 2009

    follow the below link for more information>>

    http://orangecounty.kijiji.com/c-Service...

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1 Answer

Why would a NorStar StarTalk suddenly stop accepting voicemail calls?


"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why?
A: Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis."
Frequently Asked Questions

The following discussion suggests that voicemail can be inactivated, and cab be re-activated by logging in and pressing '4'
Startalk Flash Won answer Nortel Phone System Tech Support


This says that the mailbox must be initialized.
http://www.uniquecomm.com/docs/Startalk_Flash_Quick_Reference_Guide.pdf

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This would depend on the type of voice mail you have. Normally, once you call into your mailbox you should have an option to change owner information, change recordings and such. Listen to the prompts given and select modify settings. The names of various items vary in different voice mail systems. You want to modify mailbox settings and name should be one of the options as well as changing recordings.

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Our phones have been working fine without incident for almost 5 years, as is.We no longer have the Administrative Switchboard, as our phone system was separated between two offices. This morning, with no...


Programming for the voice mail is done on M7310, M7324, or T7316e sets. Try finding one of these sets around the office to do the administrative programming.

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I am having a problem with the Nortel phone


That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

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Nortel T7316E need to reset all the password


How to Change a Mailbox Password 1. To access the voice mail system press Feature.
2. Press 9 8 3.
3. When you see Log: enter ~ SETNNA (738662) and press OK
4. Pswd: CONFIG (266344)
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".

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1 Answer

Mailbox not accepting voice messages


Make sure that your mailbox has been set up by changing the password and recording a name for the company directory. if its an existing mailbox it could also be full.

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2 Answers

How do i set up a voice mail greeting on my nortel phone?


bodell,
The short version of getting to your greeting is:
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your password
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished
hope that helped.

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1 Answer

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Problem solved! Turns out that my son didn't realize that you have to call your voicemail box and delete voice messages by pressing "7" on the keypad. He thought that when you pressed "erase all" on the text message menu it erased voice mail, too. So the mailbox was full, as it only holds twenty messages. Sometimes the most obvious solution is the solution!

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1 Answer

Mailbox inactive


You can have this phone on one of many different Nortel phone systems and you can also have different voice mail systems. If your voice mail is old and based on a hard drive it could be failing. Chances are your voice mail is the problem. This can get very complicated for someone not familiar with phone systems and voice mail. I would highly suggest looking for a local phone system installation company that can come out and troubleshoot the problem. If your voice mail is 10+ years old and based on a hard drive you may want to replace it regardless instead of wasting time paying a tech to find an intermittent problem. A hard drive running 24/7 for 10 years will not las much longer anyway.

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2 Answers

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The mailboxes don't need to have saved messages, to be full. More then likely what is happening is that when people call in, they are getting a generic/Auto Attendant vm box, and that one is full. Try checking vm box #100, or #10. That is the Nortel standard general delivery vm box. Please let me know is this helps, or if you more help.

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