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Mailbox not accepting voice messages

When we call our voice mail the message we get is "This mailbox is not accepting messages good by." Any help on why this is happening and how we can change it would be great.

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Make sure that your mailbox has been set up by changing the password and recording a name for the company directory. if its an existing mailbox it could also be full.

Posted on Feb 12, 2009

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This says that the mailbox must be initialized.
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An Axxess Executive Digital Terminal: One of our


I am going to include a link to the administrator guide for you to download (its in pdf format). However here is what I found in the admin guide:

To change a password:
1. Access the voice mail administrator's mailbox and menu (see page 53).
2. Say "Mailbox Maintenance" or press to access the Mailbox/Group List Maintenance
option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options
Menu.
4. Say "Password" or press .
5. If you want a password, enter a new password using digits 0-9 (up to 12 digits) and
press when you are done.Voice mail plays back the password.
If you do not want to use a password, say "Skip" or press . Voice mail announces
that you have chosen not to have a password.
6. Say "Accept" or press to accept the password as entered, or say "Re-enter" or press
to erase and re-enter the password.
7. Hang up or press to return to the previous menu.

If this is not the right section then maybe one of these admin guides will help:

http://www.cmscomm.com/guides/axxesssAdministrator.pdf

http://pointz.com/pdfs/Axxess710AdminGuide.pdf

Hope it all goes well for you

Jul 22, 2011 | Inter-Tel Intertel Axxess Executive Phone,...

1 Answer

How do I check my voice messages on my KX-T7453. It is not in the handbook.


True, it's not in the "handbook" because it's in the subcriber's guide to whatever voice mail system you have. Try looking for it, but in the meantime, dial 165 and see what happens. If it's a Panasonic brand TVx box, it should answer and either ask for a passoword or you'll be listening to messages.

The owner of the voice mail system, called the message manager, will have the password for mailbox 998. That's where general delivery messages get left sometimes. The system owner has the password for mailbox 999. That's the administrator's mailbox and it lets you change passwords and set up the dial by name directory.

Carl

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1 Answer

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If the destination mailbox has existing new or saved messages, there might not be enough capacity to allow the message to be copied into the mailbox. Check the destination mailbox to see if this is the case.

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1 Answer

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To initialize a mailbox you need to access the mailbox, change the default password, and record a name in the company directory. Once those 2 things are done the mailbox will start to accept messages.

Jul 12, 2010 | NorStar M7208 Corded Phone

1 Answer

I'm trying to set up my voice mail and I am getting a message "mailbox locked". Is there a generic password I can enter that will work? Too, can you send me a step-by-step go-by to set up my mailbox?...


If you recieve the message "mailbox locked" then the password was incorrectlyentered too many times.
To reset your password press feature 983
the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

As far as setting up your Mailbox, press your open mailbox key or press feature 981.
When prompted to enter your password enter the password of 0000.
The voice mail will make you change and confirm your password at this point. your password can be between 4 and 8 digits but cannot start with a 0.
after the password is changed the voice mail will make you record your name for the company directory. once the name recording is accepted, the mailbox will be at your main screen.
To record a greeting for your mail box,
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished

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1 Answer

We are getting Mailbox is near capacity message


How many mailboxes do you have set up?

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1 Answer

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You will need to restart your phone system. Unplug black cord. Count to 5 and then plug it back in.
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There are two extra mailboxes in a Panasonic brand voice mail, one for the message manager and one for the sytsem manager.
You reset passwords from the system manager's mailbox. Dial into the system and key in the codes to get to the system manager's mailbox. and select option 6 1 1 and the mailbox number. One of the options will be to reset the password :-)

Carl

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