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I have a Toshiba 1800-514 with a built in DVD player. My problem is that it will pay Music CD's and Data CD's but will not play any DVD's please can you help

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Hi and welcome to FixYa,

Almost always, the problem is lens related. In some models, there would be 2 sets of laser system; 1 for CDs and the 2nd for DVDs. You could try cleaning using a CD disc cleaner embedded with a tiny brush to 'sweep' across the lens assembly. In some instances, a spray of compressed air could also help clean the lens. There would be occasion that it may be required to open the DVD unit and manually clean the lens using a cotton bud.

Worst case scenario is cleaning or replacement of the optics assembly. Repairs would be economically reasonable if done DIY (do-it-yourself). If you would be seeking the services of a computer/repair tech, perhaps you should also factor in the repair cost, downtime and efforts involved. Should repairs be no longer justifiable, you may want to re-evaluate your options and consider replacing the DVD drive.

Hopefully cleaning should address the issue.

Good luck and thank you for using FixYa.

Posted on Feb 11, 2009

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Follow my colleague ginko's advice

Posted on Feb 11, 2009

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Hi,

lens is dirty ........clean the lens using the lens disk cleaner...........still problem continues the laser head is not picking up the disc...........need to replace laser assembly.......

Posted on Feb 11, 2009

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HI,

Please reinstall your dvd player drivers from device manager option.This will fix the issue.

Posted on Feb 11, 2009

  • Priya darshan Feb 11, 2009

    To do that right click on My computer icon and click on properties,a window will open just select the Hardware tab and click on device manager.(procedure is for xp).If you have vista then right click on My computer icon and click on properties,a window will open and on the left side you will see device manager.click on that and the device manager window will open.Next double click on the dvd/cd rom drive you will see the name of your player,right click on it and click on uninstall.If it a window popup's asking you to remove the cd/dvd drive click on 'ok' then restart your Pc/laptop and load a dvd disc.Let me know if it plays the dvd or not.

  • Priya darshan Feb 11, 2009

    If you still face the problem then:

    see if the player tries to read the disc. Load a disc and listen.
    Does
    the player make squealing noises or is it totally quiet? Squealing
    noises may indicate that the player is trying to synchronize with the
    disc but can't due to an obstruction on the lens or in the laser path
    inside the pickup or a defect in the pickup. This can also be caused by
    an intermittent signal problem due to a faulty ribbon cable.

    Totally
    silent means that the photo sensor is not getting any usable input from
    the laser at all, meaning that the pickup is "blind" for lack of a
    better word.
    This can be caused by an obstruction of the beam by
    foreign matter on the lens or inside the pickup all the way to a
    marginal or failed laser diode and/or photosensor array. This can also
    be caused by a bad ribbon cable with one or more severed traces.

    You
    could try to clean the optics. This is the most common malfunction as
    far as i know in all disc players. It would involve taking the cover
    off and finding a way to expose the lense, and then cleaning it with a
    very gentle brush. some players have a cover for the lense that swings
    to the side during playing, this greatly reduces the chance of dust
    accumulating, but its still worth the try.

    If you actually see dust on the lense, then its just that simple. clean, close, play.


    It may also be worth your while to check on the small shafting that
    guides the carriage of the laser pickup. Dirt, grome, dust and
    solidified lubricant can cause stoppage of the carriage and the laser
    eye then fails to read the next track.


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That is because of dirty lens.

Posted on Feb 11, 2009

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