Question about HP PSC 1315 All-In-One InkJet Printer
My printer is HP 1402-All-in-one. Recently I oiled the cradle bar for smooth
movement of cartridges. From then on the printer shows the following messages
after printing a sheet. "The print cartridge cradle cannot move.
Please turn device power off. Check device for a paper jam or other
obstruction". But there is no paper jam actually. Once it was turrned off & on, it
functions again and repeat the same.
Please help me to solve this.
"The print cartridge cradle cannot move."
I fixed this problem by disconnecting the power cord from the power-strip and connecting it directly into the wall. My printer was not getting enough voltage from the power-strip. I hope this helps.
Posted on Jan 13, 2009
Does is look/sound like the cradle is attempting to move? Make a loud popping sound? There is small belt that is used to guide cradle across the platen. Take a closer look to see if anything is obstructing that belt. It's rubber and looks like it has gear teeth on it and fits around white gear wheels on side of cradle.
If it doesnt' move at all, a hard reset might clear it. You'll have contact HP support for that as each printer model is different. Some you just hold the power button in for a certain number of seconds.
A soft reset can be tried by unplugging power cord from printer and waiting 15 seconds then reattach power.
Posted on Oct 05, 2009
SOURCE: It says "The print cartridge
Well you may please follow the HP official site and check out the solution given by HP support. follow the link below -
Thanks for using FixYa!!
Posted on Sep 10, 2010
I'm glad to see that I'm not the only one who has had this problem without a solution. I found that by moving the print cartridge (with the power on) all the way to the left, closing the door, powering it off, then powering it back on, then doing the test print (cancel and color start copy key), it would print. Had to do this 2-3 times. Then tried printing a document and it printed. So far, it 'appears' to be working OK. Hope it keeps working, otherwise I will just have to get another printer...
Posted on Dec 20, 2010
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