Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

1 Answer

Some USB-connected devices don't show up as drives

When I connect the following devices to my computer, through any USB port, they are not recognized as drives, and don't show up in Explorer.
- iPhone
- Digital Camera

However, the problem does not show up with the following devices - the are recognized as removable disk drives:
- External hard disk
- Oakley Sunglasses with built in flash drive and MP3 player

Neither show up as drives, but they show up in the Device Manager, under Portable Devices and both show the following message in its Properties:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

With the iPhone, even though it does not show up as a drive, iTunes is able to recognize it and sync it. However, Vista Home Premium SP1's Explorer is unable to detect it.

I've reinstalled iTunes and installed and used TweakVI, but to no avail.

Can anyone help?
Thanks in advance

Posted by on

  • kunalasha688 Feb 12, 2009

    Thanks for the suggestions Keshy.



    The digital camera doesn't have the option on the LCD screen that yo
    mentioned (I know the one you mean). The digital camera used to work on
    the same laptop some time back (maybe a few months back). Now it
    doesn't.



    But it still works as expected on my other XP laptop. That is, the
    moment I connect it to my XP laptop, it shows up as a new drive and
    starts up Autoplay. None of this happens on my Vista laptop.



  • kunalasha688 Feb 13, 2009

    Worked! Thanks Keshy!

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Hey Kunal,

This is not unusual windows will only recognize the standard memory cards not any custom ones or inbuilt ones. For example if your device is using a SD memory stick it will show up in explorer however if you are using a device that has a copyright or custom it wont. I am surprised the digital camera is doing the same thing as thy use mmc cards which are standard and should show up.

With these devices when you connect it to a pc you would get an option on the lcd on the device that would need you to confirm connection. may be thats what you were looking for. If you have a memory card reader you can try using that as well.

Please rate if this fixed it or was helpful.

If i missed something let me know.

Posted on Feb 11, 2009

  • Rakesh  Kumar
    Rakesh Kumar Feb 12, 2009

    Hey Kunal,

    Please follow the steps below after making a backup of your registery to resolve the issue you are facing.

    Unplug the usb devices you are facing this issue with then open up registry editor (click start search regedit)




    1. Click the
      plus sign (+)
      next to
      HKEY_LOCAL_MACHINE
      .




    2. Click the
      plus sign (+)
      next to
      SYSTEM
      .




    3. Click the
      plus sign (+)
      next to
      Current Control Set
      .




    4. Click the
      plus sign (+)
      next to
      Enum
      .




    5. Right-click the
      USB
      key, and then click
      Permissions
      . The Permissions for USB window opens.




    6. In the
      Group or Users Name
      section, click
      EVERYONE
      .




    7. In the
      Everyone
      permissions section, select the check box in the Allow column check box for Everyone.




    8. Click
      Apply
      , and then click
      OK
      to close the permissions windows

    Now you have to delete the device ids from registery so the found new hardware starts working again.












        1. Click the
          plus sign (+)
          next to
          HKEY_LOCAL_MACHINE
          .




        2. Click the plus
          plus sign (+)
          next to
          SYSTEM
          .




        3. Click the
          plus sign (+)
          next to
          CurrentControlSet
          .




        4. Click the
          plus sign (+)
          next to
          Enum
          .







      • Windows 95, 98, and Me:






        1. Click the
          plus sign (+)
          next to
          HKEY_LOCAL_MACHINE
          .




        2. Click the
          plus sign (+)
          next to
          Enum
          .








    1. Click the
      plus sign (+)
      next to the
      USB
      .




    2. If the key VID_0000&PID_0000 is present, right-click it and then click
      Delete
      . Click
      Yes
      to confirm the key deletion. The VID_0000&PID_0000 key represents an Unknown USB device.




    3. Search the reast of the VID entries by clicking on their plkus signs and then highlighting its sub key and verifying which device it is for on the right panal. the devices you no longer use should be deleted as well as the devices which dont work should be deleted as well- you will have to explore this on your own and dont delet any VID that you use.

    4. once this is done you will have to repete the same steps in the Control set000 controlset001 002 qand any such hives in similer manner

    5. once that is done reboot the pc and plug back your device and it should be detected and installed again.
    I hope that this fixes your issue. And kunal please give people a chance to work on an issue before you rate it brings down the raings.
    Rate again if possible.

    Regards
    Keshey



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